Communicating with Cashreward about Open Claims

MatteCar on 06/01/2020 - 12:30
Last edited 06/01/2020 - 12:50 by 1 other user

Hi!
Like lot of us, I profited of the famous $10 Cashback for $10 spent in PizzaHut a month ago (https://www.ozbargain.com.au/node/503563?page=3#comment).

The purchase hasn't been tracked from Cashreward so, after a week, I made a claim.
Today I came back from holidays and I saw, in the spam folder a mail from 31/12 from them "Still Need Our Help? Hi! This is just a friendly reminder to provide the requested details to assist in resolving your enquiry. We are keen to look into and resolve your enquiry."

I didn't receive any other mail before and I have no idea of what other details they may need (I gave them everything including the receipt) and I can't find any place to type my ticket number and see what's going on…looks more like they're kidding me!

Has anyone any experience with them?

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• 

  Arthur Dunger on 06/01/2020 - 12:47

  +1

  Why not message them to clarify what details they need if you are confused?

  • 

    MatteCar on 06/01/2020 - 13:01

    Would be great…how?!
    They don't have a mail, you can't text them via Facebook, if you open a claim that's what happen!

• 

  Store Reptightarse @ Cashrewards on 06/01/2020 - 12:59

  Please PM me your CR email address. Thanks.

• 

  MatteCar on 06/01/2020 - 13:21

  For some reason I didn't received their answer mail (even checking the spam folder, it didn't appeared).
  Solved texting with tightarse which works with them.