Telstra ID Verification Requirement

Ash-Say on 02/01/2020 - 17:15

I applied for mobile internet online. I had mobile number previously with them so I logged into my Telstra account and added mobile internet as a new service. I was given order number however after 1 hour, I received an email that my order has been stopped and I need to contact their credit management team.

When I rang credit management team, I was told to visit store and provide 3 documents to verify the ID. I never had to do this process previously even for $69 mobile sim plan I keep for 1 year. I ported that number to Boost just last month.

What has gone wrong here?

Mobile

Related Stores

Telstra
Telstra

Comments

  • dasher86 on 02/01/2020 - 17:20
    +7

    Sounds like they are doing a good job ensuring no one signs up to your account other than you.
    Well done.

  • whooah1979 on 02/01/2020 - 17:44

    I logged into my Telstra account and added mobile internet as a new service.

    Is this mobile Internet postpaid?

    • Ash-Say on 02/01/2020 - 17:49

      Yes

      • whooah1979 on 02/01/2020 - 18:07

        https://www.canstarblue.com.au/phone/phone-plans-bad-credit/

        Which telcos do credit checks?
        Given that credit checks are likely to be carried for customers looking to sign up to a postpaid phone contract – be it over 12, 24, or 36 months – the following telcos are likely to do credit checks:

        Telstra
        Vodafone
        Optus

        Telstra Credit Checks
        Telstra uses the credit reporting bodies Equifax, Illion and Experian for its credit checks. There’s no exact hard and faster answer as to why your application would have been rejected. A check with Equifax’s credit report may shine some light, however. Information used may be:
        Application info provided by you.
        Overdue payments past 60 days.
        Dishonoured cheques of $100 or dearer.
        Serious credit infringements.
        Overdue payments advices.

  • BarryBargain88 on 02/01/2020 - 22:38

    Bit off topic but did you have issues porting from Telstra Postpaid to Boost?

    • Ash-Say on 03/01/2020 - 04:59

      I ported from Telstra to Amaysim and then to Boost

      I didn't experience any issue

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