Lousy service from Canon

dexxl on 16/08/2011 - 09:45

I've had alot of issues the Canon powershot D10 I bought and this is the latest email I had to send to Canon;

I received back my Canon Powershot D10 approximately two weeks ago after numerous dramas concerning it's whereabouts and late delivery. The combined incompetence of Canon and their courier wasted several hours of my time on the day chasing around a camera that was meant to be sent back to me 2 days earlier. First my house number was written down as 25 instead of 75, an error that occurred from Canon since the information I gave was TYPED AND PRINTED. Than Canon had no idea where my camera was or which post office it may be located at. The post office which your Canon's courier indicated the camera was located was not there.

The camera was originally sent to Canon for repair under warranty since it's less then a year old and it had white vertical lines. NOW, the camera is 'supposedly' repaired the white vertical lines appear when the camera is NOT in contact with water… I am absolutely not surprised that Canon did not check the product thoroughly before sending it back to me. The camera I forked out money for is now in a WORST state then PREVIOUS.

I am disgusted by Canon's level of customer service and product and am not interested dealing with Canon for ANY service options. I have spoken to Greg from Photo Continental (Mt Gravatt) from whom I purchased the affected Camera through and the ACCC (ref: 1135359) both whom have suggested requesting a credit back to the retailer from Canon.

PLEASE CREDIT PHOTO CONTINENTAL IMMEDIATELY FOR THE FAULTY CANON POWERSHOT D10 CAMERA THAT I PURCHASED FROM THEM.

I expect a reply to this email IMMEDIATELY from Canon with requested granted and am not happy with the 'maybe 1 month' reply time frame which Stanley your customer service agent indicated.

please note: a copy of this email will also be sent to the QLD Office of Fair Trading

will keep ozbargainers updated on their reply, but if you're thinking of buying a canon product. Good Luck!!

btw, it took them 4 weeks to change 3 gaskets in the camera.. that was their 'service'.

General Discussion

Comments

  • Typical16-bitEnjoyer on 17/08/2011 - 08:07
    -3

    calm down would you like a tissue?

    • lwinstan on 17/08/2011 - 08:45
      -2

      Would you like a wooden spoon?

  • Cheeper on 17/08/2011 - 15:46
    +1

    ""Greg from Photo Continental (Mt Gravatt) from whom I purchased the affected Camera ??""

    He should take care of the matter.

    The defect has not been caused by careless handling by any chance?

    • dexxl on 06/10/2011 - 21:22

      no, it was well taken care of

    • dexxl on 06/10/2011 - 21:22

      no, bought it at a retailer

  • joannatan on 29/09/2011 - 00:05
    +2

    wow that opposite experience that i got with canon. 4 weeks ago before my holiday, the night before my holiday, i try to recharge my canon video camera that i bought 4 years ago, which is the warranty already expired. the next morning i called canon service centre and being asked to come to their service centre to test my video camera and the charger, went there and i told the guys that i am going for holiday that day and need urgent check if the charge the cause of the problem, he went back for 10 minutes and gave me new charger, clean up my video camera and told me all free of charge, and he was not even asked my warranty.

  • dexxl on 06/10/2011 - 21:25

    Photo continental finally gave me a refund for the camera and will be chasing Canon for a refund for themselves. I emailed them the correspondance between Canon and myself so they can support their claims and they agreed it was really poor service.

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