nbn Not Working Due to Foxtel cable - ADSL?

nickyd84 on 18/12/2019 - 20:09

Hey, advice needed please.

My tenants who just moved out had NBN via telstra, but had to go through Foxtel box. They've moved out now, and we're trying to set up our own NBN connection with Aussie Broadband.

The technician who just visited for our new broadband connection said he needed to drill as the foxtel guys went through the cable that he needed. We had similar feedback over a year ago with TPG - there's nothing wrong with the NTD, it's the cable (side note - we don't want Foxtel).

Aussie Broadband are struggling with this, and it's extremely frustrating (I'm overseas which doesn't help matters)

I have an airbnb tenant who needs the internet, so may need to revert back to ADSL. I've emailed TPG, and they've said as NBN is available I can't get ADSL!

Any ideas?!

Internet Broadband nbn

Comments

  • The Wololo Wombat on 18/12/2019 - 20:20

    NBN (the wholesaler) is the one who fixes this, not Aussie… as far as I am aware.

    • nickyd84 on 18/12/2019 - 20:31

      Right OK, but I only deal with the provider?

      • JimmyF on 18/12/2019 - 20:44

        Correct and correct….. I'm going through something similar with a new NBN install. Provider is seeing drop outs (as am I, hence why I'm calling them) but NBN is saying the line is 'fine' when they test it and ignore the drop outs being logged. Its painful

        • Diji1 on 18/12/2019 - 21:30

          The entity you are calling the provider is not the provider, NBN is the provider.

          Retail ISPs, so called, are simply pointless middle men that buy NBN service and add the cost of running a completely pointless (for the customer) business to the cost that the customer pays. The private sector can never be cheaper than nationalised service like the theory claims it is.

          • JimmyF on 18/12/2019 - 21:59

            @Diji1:

            The entity you are calling the provider is not the provider, NBN is the provider.

            Depends on how you slice and dice the terms.

            To me, NBN is the wholesaler of the service and doesn't provide me NBN services directly as they don't sell it to me, and I can't call them up directly to log faults.

            I have to call the company that bills me for this joy and providers those services for me, which is the retail ISP as you put it.

  • murrystores on 19/12/2019 - 08:54

    May help, turn modem & router off at times all over the place for 30 - 60 minutes so as to effect constant drop outs.Then NBN may read as a problem and get out a lot sooner.
    Worked when I had to get my brothers fixed after months of trying, eventually changed to optus.

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