I have had a very similar problem occurring recently with 2 different companies and I’m not sure what to do:
Company 1: 10 dance classes.
I redeemed one dance class. I later went to book another class, in a different style. At this stage I had about 2 months or more left on the vouchers. I was told that the classes were fully booked for the validity period of the voucher, except for three classes at the end. I was told that I could attend the class as a full paying participant, but that the “voucher places” had already been taken up. They would not budge on this, despite the fact that the voucher and advertisement never made any mention of limited places being available for voucher users.
Company 2: hairdressing deal.
I called to book an appointment today for late December. I did this today, because I’m sure that that is a very busy time for hairdressing salons, and I wanted to book ahead to avoid disappointment. I was refused an appointment, because they were only taking voucher customers pretty much for the first week of December, and reserving the appointments in late December for their “regular full paying clients”. The voucher is valid until May 2012, and no-where on the voucher does it say that there are any blackout periods. I made this known to the woman I spoke to and her response was “well, it says conditions apply”. Also, important to note, is that, according to her, none of their clients have actually booked for this time period yet. She said they don’t have appointment books that go that far, but even if they did…I would not stand a chance.
I’m really not sure what to do now. It seems highly unfair that both businesses “cap” the amount of voucher users in a time period or class, and that this was never mentioned in the T&C’s. If a full paying customer can get in at the same time that I want to – surely I should be able to do the same thing?
I’m not sure whether to complain to the voucher company (Spreets) or not. In the first case, I have already used one dance class (out of 10) so I’m not sure if they would allow a refund.
Honestly, I don’t want a refund there, I want to be able to attend classes, just as I would if I were a full paying participant.
In both cases, I don’t want Spreets to contact the company, and then have them allow me my appointment/classes but do it with animosity (which is, what I fear, will happen).
So I’m really not sure what the best option is at this stage…
Any ideas anyone? Please???
I can see your issue, complain = crap haircut!
Business like this are retarded, they are supposed to be selling their services at a discount to attract you into coming back. Not for 1 hit wonder.
At the end of the day they are obviously more interested in the money then your repeat business, so I would question whether you really want to deal with them. Perhaps a refund this time around, there are always plenty of hair & dance deals.