When Amazon Sellers Lie about Being out of Stock

bargain huntress on 04/12/2019 - 15:57
Last edited 04/12/2019 - 17:37 by 1 other user

A seller on Amazon AU marketplace called and emailed me that the item I just bought is out of stock and offering me a version worth less or cancellation.

I said no and asked if he was sure they were out of stock.

Seller replied yes they are out of stock and offered higher value version that is still worth less than original version or cancellation.

Then I notice that original item is still listed on marketplace but the price has been increased $400 to more than twice as much.

I pointed this out and seller replied that the item had been discontinued and an even more expensive one is replacing it. But it is the original item that is listed still at the higher price.

Can I do anything to make him honour the purchase? Should I report it somewhere?

Seller has taken down listing with increased price.

Seller cancelled order.

Received email from Amazon that order has been cancelled but your card has not been charged. BUT IT HAS.

Related Stores

Amazon AU

Marketplace

• 

  spackbace on 04/12/2019 - 16:01

  +8

  Take refund, move on

  • 

    bargain huntress on 04/12/2019 - 16:17

    yes.

    but so far there hasn't been a refund. amazon told me that my card hasn't been charged. but it has.

    • 

      spackbace on 04/12/2019 - 16:19

      +5

      It shouldn't. Amazon don't charge until the item gets shipped

    • 

      JimmyF on 04/12/2019 - 19:04

      The refund issue is amazons, not the sellers. Speak with them.

• 

  Switchblade88 on 04/12/2019 - 16:29

  +5

  Many sellers will bump the price of an OOS item up exorbitantly to deter buyers & drop off search results, instead of removing & relisting the item which can mean more listing fees.

  If they don't have the item, then an (incorrect) listing will not fix their stock levels.

• 

  John Kimble on 04/12/2019 - 16:30

  +1

  When animals attack! still sounds more interesting

• 

  websterp on 04/12/2019 - 16:48

  +3

  Then I notice that original item is still listed on marketplace but the price has been increased $400 to more than twice as much.

  Doesn't necessarily mean they still have the product in stock. Sometimes they increase the price to completely absurd levels to keep the listing going but only to prevent anyone from buying it due to the crazy price as the seller does not have stock at that point of time.

• 

  jace88 on 04/12/2019 - 17:40

  +1

  At least they told you right away. It's worse when they string you along.

• 

  Nutrino on 04/12/2019 - 18:56

  The charge will say 'pending'. Relax mate. Go outside a bit….

• 

  JimmyF on 04/12/2019 - 19:04

  -1

  Can I do anything to make him honour the purchase?

  hahahahahaha no

  Seller cancelled order.

  /thread

• 

  lint on 05/12/2019 - 11:55

  There's not much you can do. There are no provisions in consumer law requiring someone to sell you something you ordered as that would unfairly burden them to do the impossible and supply you with something they may not have.

  If they've charged your card then you should stay on top of that and make sure you receive a refund, but otherwise just move on. If you're not happy about it just don't buy from that merchant again.