Returning Worn Item to ASOS

penguinswillrise on 29/11/2019 - 10:35
Last edited 30/11/2019 - 11:25

Hi all,

I recently made a purchase from ASOS and while I initially liked the product, it became clear that the quality of the product is not up to scratch just a day in. Will I be able to request for a refund while even worn, the quality issue can only be replicated by wearing the product?

EDIT: Checked with ASOS customer service and here is their response:

That's not a problem, we don't expect anyone to notice any faults before using it which is why we have 45 days returns policy. You'll be fine so rest assured as this will not change the process. Will that be all for today?

Thanks

Fashion & Apparel

Related Stores

ASOS
ASOS

closed Comments

  • pyramid on 29/11/2019 - 10:35
    +4

    Did you check with ASOS and what did they say?

    • penguinswillrise on 29/11/2019 - 11:24

      I would like to but I'm afraid they'll turn me down immediately once I mention the item is worn.

      • blitz on 29/11/2019 - 11:28
        +3

        I'm afraid they'll turn me down immediately once I mention the item is worn.

        So are you, in effect, asking us whether you should tell them that you have worn the item?

        • penguinswillrise on 29/11/2019 - 11:31

          Yes. Probably should've started with that tbh. The problem is because it is obvious that the product has been worn.

  • markathome on 29/11/2019 - 10:46

    I always return worn items though I try to clean them up. When something doesn't work out it's bad news for the customer, the retailer and the environment (which frankly takes the biggest hit). The only problem I've ever had is with Shoe Warehouse (I actually kept the shoes in the end as they did wear in). Never had a problem with Amazon.

    This gives you some insight in how returns work for Amazon (it's not how you think):

    https://www.youtube.com/watch?v=kTaYet07Ioo&t=548s

    I suspect your ASOS experience will be similar and you're over-thinking this. Yes they could kick-up a fuss, but more often than not they take it back no questions asked. With my Shoe Warehouse issue, I did explore my Amex refund protection insurance which, if eligible, you can begin a claim using a pretty convoluted search on the Amex website:

    https://www.americanexpress.com/au/credit-cards/membership-b…

    However I'd try with ASOS first if their policy allows returns.

    • markathome on 29/11/2019 - 10:50

      My only other comment would be the Jerry Springer line, "be kind to yourself". You're not omniscient, you bought something and it didn't work out like you expected. It happens.

    • penguinswillrise on 29/11/2019 - 11:29

      I have done it before as ell but in this case it has obvious signs that they have been worn so I am just trying to gauge as ASOS is known to be uber strict on returning worn items (policy mentions that you won't get a refund). With the ACL on our side I guess it won't hurt to bring it up with ASOS. Thanks!

  • esty on 29/11/2019 - 10:58
    +1

    What did you purchase? and also, we're your expectations realistic reflection of said brand and price?

    • penguinswillrise on 29/11/2019 - 11:25

      A pair of shoes. They creased pretty significantly after one day of normal walking which I believe shouldn't happen hence I'm contemplating this.

      • Drakesy on 29/11/2019 - 11:59
        +3

        From my experience shoe stores are within rights to reject shoes that are no longer in as new condition. I learnt the hard way with a pair of leather boots that i wore once (walking around town etc.) and creased early, they rejected them on the basis they couldn't sell them as the sole had been "worn".

        In hindsight should just wear them around the house on carpet for the first couple of days.

        • HighAndDry on 29/11/2019 - 12:24
          +2

          I'm pretty sure the creasing is also going to give away that it's been worn.

        • RockyRaccoon on 29/11/2019 - 13:20
          +1

          That sounds llike a BS response by the store, surprised you fell for it.

          You buy a wheelbarrow, the wheels fall off, they wont reurn it, because its faulty and no one wants to buy a wheelless wheel barrow.

          How could they sell a creased pair of shoes even if the sole wasn't worn.

          You buy some rice, you find it faulty, but you cant return it, because no one buys opened packets of rice.

          The stores dont have those "rights"

          • Ughhh on 29/11/2019 - 13:58

            @RockyRaccoon:

            The stores dont have those "rights

            Depends if op is returning for change of mind, in which case store does have those rights.

            If op is returning due to item being faulty, then no. But depends on what classify as a fault for clothing, the shoe is still in one piece AFAIK.

          • HighAndDry on 29/11/2019 - 14:37

            @RockyRaccoon: Other Ughhh says, it depends if the shoes are actually faulty or not. Leather shoes will crease.

      • waterbottled on 29/11/2019 - 13:33
        +1

        how creased are the shoes? you know shoes crease when you bend them.

        • penguinswillrise on 29/11/2019 - 14:03

          I know. WHich is why I took special precaution not to squat or bend my foot in anyway that would encourage creasing, yet it creased just from my normal walking movement which in turn is eating away at my foot. All this on day one.

          • cloudy on 29/11/2019 - 14:19
            -1

            @penguinswillrise: An yes online shopping for shoes only to find them not comfy. Who would have known.

          • waterbottled on 30/11/2019 - 09:00

            @penguinswillrise: When you walk your foot bends and hence will crease the shoe. Show us a pic and we'll tell you if it's from normal walking or whether the product is actually so bad you wanna return it.

  • waterbottled on 29/11/2019 - 13:08
    +1

    asos now activates the refund when the post office scans the returns label on your package, so they dont actually receive the item until after you've gotten your refund.

    • akyeeeahdude on 29/11/2019 - 14:05

      Yes, 100% correct.

    • penguinswillrise on 29/11/2019 - 15:25

      I am aware of this but on their website they can also choose to not fulfill the refund once the product is inspected and ship it back to me at my expense.

      • waterbottled on 29/11/2019 - 15:40

        yeah but you would've received the refund by the time they inspect and decide to ship it back to you. does the T&Cs mention any rights for them to recharge you?

  • Flying Ace on 29/11/2019 - 15:49

    You'll be fine. How can you know if the product isn't suitable if you don't wear it? In my experience Asos returns are always excellent. Message them on Facebook and I'm sure they'll be fine with it.

    • Ughhh on 29/11/2019 - 16:41

      How can you know if the product isn't suitable if you don't wear it?

      For you shoes, you wear it on carpet and/or very clean floor.

  • thatonethere on 29/11/2019 - 16:38
    +1

    My wife happily returns shoddy stuff to ASOS with a crisp description of its manufacturing failures.

    • penguinswillrise on 29/11/2019 - 17:04

      Good man. I shall take a page out of your wife's book

  • HeWhoKnows on 30/11/2019 - 09:25

    "the quality of the product is not up to scratch"

    What does that mean?

    Seems like a very subjective complaint.

  • OzHunterNSW on 30/11/2019 - 10:39

    So you didn't try b4 you bought

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