• long running

[NSW] Various Dental Services (Checkup/Clean, Fillings, Tooth Extractions, Toothache Management) for $99 at Dental 99

201

So I finally bit the bullet and booked myself in for a clean at one of those new $99 Daisos of the Dental World, dental 99. Since I don't often watch TV I had no idea this was a thing until I walked past the bright yellow building at Eastlakes NSW, which is only 15 minutes by car from where I live and even better, in a not well-to-do suburb of the well-to-do eastern suburbs.

Turns out they're not the only players in the field so if you're not near Sydney's east or in another city/state, try Googling "$99 dentist".

Now why is this a big deal? Well unlike sub-$100 dentists of the past it's not restricted to first-time visitors or Groupon vouchers. And unlike the usual entry-level check-ups and cleans, you won't get stung for $270 per filling in your next visit. They're only $99 as well. Same goes for tooth extractions and "pain management", whatever that is (do they do the first step of a root canal? Is it filled with some temporary filling to prevent the tooth cracking while you wait?).

I don't know all the details of why $99 dentists are cropping up all of a sudden, but in my case I was booked in with an "oral health therapist". Apparently they have traditional dentists as well, but I don't know if/how their particular training might affect a diagnosis.

dental 99, specifically, forces you to use an app. You download the app, select the procedure you want and pay before you've even set foot in the office. I checked the app for a few days in a row before I finally booked and I was relieved that each time I checked availability for an appointment in Eastlakes I could get in later that same day! Unlike my Groupon vouchers, I didn't have to wait 2 months plus (well, at least for now…) or choose those deals that specifically included X-rays and fluoride varnish in the price.

The app experience went smoothly until they requested a few pages of my personal details. When I switched to my email app to find my GP's proper spelling, the app requested my previously setup PIN number and reset me back to the first page, empty of all the information I had already entered (maybe it's my crap 1 GB RAM phone, but I think it also happened when my screen timed out when I went looking for my Medicare card number…). When you check in they also make you scan a QR code (I guess so you check-in only when you're really there?).

The appointment itself went like your usual dentist's appointment. Very professional and friendly. They take some X-rays, tell you about your flaws and educate you about oral health care as they give you a clean.

The best part of the app experience for me is that a day after you're done you'll get a full report with the X-rays they took as well as before and after photos. Any recommended treatments are pre-entered into the app. One of my previous dentists refused to give me my X-rays, saying they can only transfer them to other dentists, but ignored my emails when the time to transfer the files eventually came.

The unanswered questions:
If I need a root canal, and they slot me in for "pain management", am I just going to get gouged by a dentist anyway when one of my molars need a crown? Will skimping on the first step actually save me money?

What's the quality of materials like now and will they be impacted if the price is fixed at $99. How long will it remain $99 and resist inflationary pressures?

What's an oral health therapist? And how long has this been a thing in Australia?

Why was it so hard to just get the prices of routine dental treatments until recently? Even a range could have helped…

Why do we replace a toothbrush every 3 months? Is it a random figure? If it was based on a statistical analysis of bristle wear it would make sense but they always seem to mention bacteria as well (bacteria: "ooh, we're at day 90 boys, time to start multiplying!").

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Comments

  • +9

    More of a forum post than a deal?

    • +1

      Yeah, need a mod to confirm. They seem to be okay with everyday cheap prices.

      • +17

        Others may take issue with the advertorial tone of your post as well.

        • +2

          Yeah I was thinking that as well :) I can tone down the upbeatedness. Especially since dentists should be free and I don't trust them.

          • +12

            @peterpeterpumpkin: I wouldn't be surprised if it gets killed by a mod. It reads like a paid endorsement.

  • +1

    my crap 1 GB RAM phone

    what on Earth…

    • +2

      Could've spent that $99 on a new phone.

  • I would recommend simply calling dentists in your area, and asking for prices.

    I assume that you're trying to get a cheaper deal?

    • +4

      Dentists usually don't give prices out as it's always "after the fact" like a dodgy salesman not showing prices on his items in shop because you gotta ask. I've had many of them not even give an estimate for "this specific job".

      • yep it certainly sucks in Australia. some countries regulate this and require dentists to publish a price list (with ranges) and they must charge you what is advertised.

        others just do it voluntarily.

        that's why i don't see a dentist in Australia unless it's free.

        • +1

          Wait! what do you mean free dentist?

          • @freewhere: no gap

            • @gimme: Yup that's the reason i need em fixed .. now tell me how to get it done for free

              • +1

                @freewhere: not sure if you're being serious. No such thing as free, unless you go to a dental clinic (long wait times and possibly other criteria). No gap = Get priv health cover and look for a practice that doesn't charge a gap or has an agreement with health provider.

          • @freewhere: nah i mean

            • emergency
            • guinea pig for students
            • previously on public system with health care card but i think you have to pay a fee now
  • +2

    Rather have one dentist I'm comfortable with than seeing a different dentist or oral hygienist every 6 months.

  • +11

    OHTs have been around forever, they're dual qualified hygienists (clean everyone's teeth, some periodontal disease management) and dental therapists (treat children's teeth). Some more recently qualified OHTs (and those who have done a bridging course) can perform some procedures on adults' teeth.

    This is how they can afford to book $99 for anything - OHTs are much cheaper to pay, and anything beyond the scope of an OHT is then rescheduled with an actual dentist.

    Pain management varies from "diagnose, prescribe medication, refer to specialist" to "remove all decay, perform first stage of root canal therapy, place temporary restoration with band" to "removal of tooth".

    Regarding being told price ranges, a lot of patients don't listen. I advised one that their tooth extraction may happen to be easy (thus costing $X) or may be difficult (and costing $Y, where Y > X), and they said "I'll take the first one". Took a bit to explain to them that they don't get a choice, it's how the procedure goes, and that I was trying to be helpful in giving them a rough ballpark idea as to what they might be looking at. Another situation, a patient was told a filling might range from $110 to $350, and at their appointment they claimed they were told their filling was only going to be $110. Lastly, many patients call up saying they need a filling, but at attendance it turns out they either need root canal therapy or an extraction, and so the quoted range is useless. In short, patients often don't know what they need, so getting quotes for specific procedures is about as useful as asking your mechanic how much a new timing belt and water pump might be when you actually need an engine rebuild.

    It's just much more accurate and precise to attend for a full mouth check, find out just what is happening, and determine just how attached you are to your teeth. I have encountered patients - who were receiving free treatment, to boot! - who stated they were wholly unwilling to ever regularly brush their teeth or curb their intake of high risk food/drink, and accepted that in 10 years someone was going to be removing all their teeth and that yes they understood dentures suck (except when they don't and they fall out).

    • Thanks for the info. Would you trust an OHT with making a diagnosis based on pain or interpreting an x-ray?

      I get what you mean with pricing issues. I have the same issues in freelancing so charge per hour. It's just that one of my previous dentists had no problems saying $270 for a filling after a check up, and like someone said above, you often feel like having the same dentist that performed a diagnosis perform the procedure, so you feel a bit locked in afterwards.

      Saying that, I've read having fixed prices has resulted in excess tooth extractions in the UK vs root canals since the price bracket was the same but took dentists 6 times longer.

      • +3

        I trust them to know when something is out of the scope, just like specialists trust me to know when something is out of my scope and refer accordingly.

        I have worked alongside excellent therapists, personally prefer hygienists to clean my teeth, and reassure my patients when their children were seen by "just" an OHT and "not even a real dentist" (that was strange conversation, given they'd left that practice and come to mine because of that).

        There is a place for clinicians of varying training levels… my only concern is when the people running the businesses pressure inexperienced clinicians into performing services they are not comfortable with - I personally have had bosses and corporate managers try, a colleague of mine was recently told by their corporate manager that they were on their own regarding an incident that will likely result in litigation (and the manager was the one who pressured the clinician), and there are countless stories out there of young and impressionable clinicians being bullied into taking on more than they should. The moment the owners are running a business (i.e., they do not actively see patients at that location) and not a healthcare facility is when these sorts of cases start cropping up - cheaper materials are ordered, because the people who have to suffer with the struggles of working with it aren't the owners; booking times are shortened, because again the people who have to put up with angry patients aren't the owners; cheaper labs are strongly "recommended" (and have I got a story to tell about this one!), so on and so forth.

        And yup, that is often what happens. If you aren't reimbursed according to the effort yet still are open to an incredibly higher burden of litigation should you perform the more "preferable" option, then why would you even bother?

      • +1

        Am a dentist and concur with everything kwchaz has said. It is simply to difficult to give a precise quote for certain procedures due to the various unknowns.
        In regards to treatment it is always your right to ask for further delineation of risks and benefits of treatment suggested by your dentist. If you are unsure always clarify.
        In terms of OHTs, they are technically trained to diagnose decay and interpret xrays but their skillset is not as comprehensive as a dentist. As an aside I would be cautious of a system that chooses OHTs as the initial point of contact with a patient and to provide the initial examination.

  • +2

    I've only ever seen one dentist, Robert Beare, and that was 20 years ago on a rerun

    • He had a lovely Volvo. Wouldn’t get that by offering $99 services!

  • TLDR I just goto 'No Gap Dental' in Sydney which is completely free if you have ancillary cover.

  • +1

    One question: Who is supposed to answer all those questions in the description?

    • The marketing team?

  • +1

    Hi Everyone,

    Gamer here from Dental 99, thank you PeterPetePumpkin for the review.

    I can help answer some of the questions that were asked.

    1. At Dental 99 we provide 4 dental treatments that cover the majority of general dentistry. Included in these 4 treatments is the first stage of a root canal therapy which is used in our Toothache Management appointments. The usual cost for this appointment is $200-600 at a traditional dental practice.

    2. One of our key goals is to never skimp on dental materials and clinician quality. We are able to provide high quality dentistry at this price through the Dental 99 App. The App took 3.5 years to develop and is used to replace all the manpower that a traditional dental practice requires. When you come into a Dental 99 practice you will notice that there is no receptionists at all. You check in using your phone that notifies your clinician you have arrived. We are so condifdent in the quality of our treatment and the materials we use, we take before and after photos for every treatment and we share the clinician notes and materials with th patients immediately. We provide full transparency to give you peace of mind.

    3. An Oral Halth Therapist is a type of dental professional that has been around for decades. They are qualified in all sorts of treatments but most commonly do check up and cleans, simple fillings and Paediatric Dentistry. We currently have 9 dentists and 3 Oral Health Therapists.

    Tooth brushes bristles tend to wear down and deform around the 3 month mark reducing there effectiveness as well as bacteria tend to multiply on our toothbrushes after brushing in that timeframe, hence the recommendation.

  • -1

    Hey guys, Just sharing that I tried this deal out and it's actually legit. I'd been looking for a decent dentist that I can claim on my private health and also use Afterpay and a mate linked me to http://dental99.com.au (before I found this post) that I gave a shot. It was actually better than I expected and now I wish I'd found it earlier.

  • -1

    I found out about Dental99 from google and this is actually good. Everything, including payment, was through the app and I had a great experience with my tooth extraction. Would definitely recommend and attend in the future for all my dental needs!

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