How to Lodge Official Complaint to Kogan Online?

LMisspollyhadadolly on 14/11/2019 - 17:45
Last edited 14/11/2019 - 18:21 by 1 other user

Hi I am trying to lodge a complaint with Kogan. Is there any other way to contact them other than the online form?

General Discussion

Related Stores

Kogan
Kogan
Marketplace

Comments

  • Hithere on 14/11/2019 - 17:53

    Customer Service. Phone: 1300 304 292

    Head Office
    Kogan Australia Pty Ltd
    139 Gladstone Street
    South Melbourne
    Melbourne, VIC 3205
    Australia

    Good luck with that.

  • Misspollyhadadolly on 14/11/2019 - 18:21

    Thank you, I have tried that number and it's an automated answering machine that directs you to go online and visit the help centre or fill out the online form. I've submitted a few requests now and initially you receive the.. Hi your request was recieved.. Then next Hi your request is with a senior team member and now a week of nothing..

    • Fysh on 14/11/2019 - 21:56

      Spam folder ?

  • dcep on 14/11/2019 - 18:27
    +2

    ACCC

  • Ocker on 14/11/2019 - 18:39
    +4

    Kogan are not known for the customer service - you get what you pay for.

  • mreddie on 14/11/2019 - 19:53

    ACCC or VCAT, then they'll get back to you

  • Misspollyhadadolly on 14/11/2019 - 22:04

    I was hoping someone else knew a more direct line of contact… No online chat or call centre… I swear there used to be.. Oh well I will lodge through Accc. Thanks

    • Clear on 14/11/2019 - 22:19
      +4

      Going to the ACCC is the worst advice people give here for some reason because they do not investigate complaints from individuals. Instead go to your state's relevant Fair Trading.

      More than welcome to try both though :)

  • phbk on 14/11/2019 - 23:57
    +1

    Make a cardboard sign that says Kogan Customer Service Sucks .. take it to a busy intersection in your city and get video/photos .. share it with us ;-)

  • LTAM008 on 28/05/2023 - 06:11

    25/5/23 I purchased a Apple watch and wanted my order cancelled after 5 minutes of purchasing. I couldn't cancel the order. I did read their terms and conditions before I purchased and they said there is a cancel button, which is supposed to be around for a little while after you pay. However, there is no cancel button. This is misleading. I contacted the seller straightaway and I was told they will cancel the order and issue a refund. It's been 3 days, I have not heard back from them. I wish I read the Kogan bad shopping experiences forum before I purchased from them. If I went into JB Hifi and purchased the watch, they would refund me the money straight away. Anway, I won't be buy from them again. Very bad customer service. They will miss out my shopping as I just bought a Samsung phone $1200 from Catch.com. kogan you miss out on sales.

Login or Join to leave a comment
Login Join