Customer Service - Samsung vs LG

djk on 14/11/2019 - 16:38

Recently emailed Samsung with queries about the accuracy of a salespersons claims about one of their bottom mount refrigerators after I could find nothing about my query on the low noise claim on Samsung's website.

I received a snippy reply stating the information I had already seen on the website and stating that I could find it on the website and that if I wanted anything further I had to phone them.

It was appalling enough a response that I chose the LG fridge instead.

To have queries responded to by phone is difficult for me due to hearing issues and also on prepaid can cost a fortune if I am stuck on hold.

I have been off the grid for almost a year, so I'd like to know your opinions on whether it is common now that businesses force queries to be submitted by phone, and if so how do people with hearing impairments cope?

Thanks

Electrical & Electronics LG Refrigerator Samsung

Comments

  • GG57 on 14/11/2019 - 16:45
    +2

    How was your experience with LG customer service?

    • djk on 14/11/2019 - 16:50

      Actually I everything checked out on their website so I didn't need to contact them. So just ordered the LG fridge and keeping my fingers crossed :)

      • GG57 on 14/11/2019 - 16:58
        +6

        Can you edit your post title?
        The posting has nothing to do with a comparison between the customer service of the two companies. LG shouldn't probably be even mentioned.

      • JimmyF on 14/11/2019 - 17:24

        So you haven't compared the services then as you haven't contacted LG at all……

  • Cheeper on 14/11/2019 - 16:55
    +1

    I have had many samsung products that have died or developed faults and never received any customer service that would want you to buy their products again.
    Since then I went the LG path and can only comment on one contact with their customer service which was perfect.
    That was a problem with one of two air conditioners. The problem turned out to be an installer fault and not the product.
    Of all the other LG products none have failed which is a pleasant change.
    We purchased a Mitsubishi 4 door fridge and one of the led lights failed. They were quick & polite in getting it sorted.

    • djk on 14/11/2019 - 17:13

      Thank you for your comment. It boosts my confidence in the choice I made. :)

    • JimmyF on 14/11/2019 - 17:25
      -1

      So you think goldstar is the winner company over samsung?

      • pantsparty on 14/11/2019 - 22:49

        LG*

        • JimmyF on 15/11/2019 - 09:44
          -1

          You clearly have no idea who LG use to be before it was rebranded ;)

          • pantsparty on 20/11/2019 - 08:54

            @JimmyF: Why are you asking this person if a company which hasn’t existed for 15 years is better than Samsung? I don’t get it.

            • JimmyF on 20/11/2019 - 09:12
              -1

              @pantsparty: Goldstar exists, its called LG today. It was just a rebrand and why to companies rebrand? To shake off bad PR.

  • kaleidoscope on 15/11/2019 - 05:47

    There was a time I was encouraging friends to go with Samsung tvs as their panels were ahead of the competition at the time. Since then I’ve stopped buying products from Samsung / encouraging when I’ve read about mistreatments that buyers got for warranty and faults. i’d prefer them as a component manufacturer over a consumer products manufacturer .

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