Xbox One S Died after 2 Years - Do I Still Have a Right to Repair/Replacement?

TheSlayr on 14/11/2019 - 09:20
Last edited 14/11/2019 - 13:28

Hi All.

I bought an Xbox One S from Target mid-2017, and up until today it has been working correctly, but now it will no longer output any HDMI signal to my TV. I have tried many different TV's/Cables alas to no avail.

Do you believe I would still be entitled to a repair/replacement under the Australian Consumer Law, even though the manufacturers warranty has expired? And if so, who would I contact to do this, the store or the manufacturer?

Thanks.

EDIT: I may have used the wrong wording here, I meant to say repair/replacement as I know that a refund of full price is not something that I am entitled to.

Gaming Game Console Microsoft

Related Stores

Target Australia
Target Australia

Comments

  • ThithLord on 14/11/2019 - 09:34
    +2

    No. A repair? Probably.

  • Presence on 14/11/2019 - 09:46

    Go right back to Target where you bought it from, explain the problem and tell them you want a replacement or repair. Every chance they'll just replace it there and then.

    • JimmyF on 14/11/2019 - 10:41
      +1

      its 2.5 years old, really, when does Targets responsibility come to an end?

      • Presence on 14/11/2019 - 12:35

        Australian Consumer Law is vague, at least try to make it work for you!

  • TightTerry on 14/11/2019 - 09:47

    Australian consumer warranty is 2 years, so no.

    Its an Xbox One S, either get it repaired or buy another one, they are like $200 brand new.

  • jwh on 14/11/2019 - 10:04

    Nope, what would entitle you to a refund? Mid 2017 means you've had between two to two and a half good years with it. Same as what the others have said, a repair or replacement perhaps.

  • Nutrino on 14/11/2019 - 10:08
    -4

    Dont worry about what anyone says, i think you deserve your money back. Have a good day and good luck.

  • profar on 14/11/2019 - 10:17
    +1

    Chuck it in the bin .

    Do people really believe after warranty has expired Target out of the kindness of their charity heart are going to repair it .

    • Presence on 14/11/2019 - 12:34

      The warranty the manufacturer offers and your rights under Australian Consumer Law are different things!

  • Bryanalves on 14/11/2019 - 10:18

    No

  • theory on 14/11/2019 - 10:21
    +2

    Have a chat to Microsoft. In the US at least they honour faults outside of warranty - https://www.reddit.com/r/xboxone/comments/dvcjnu/my_xbox_one…

  • JimmyF on 14/11/2019 - 10:41

    Do you believe I would still be entitled to a refund under the Australian Consumer Law, even though the manufacturers warranty has expired?

    Not at all!

    And if so, who would I contact to do this, the store or the manufacturer?

    You can ask Target, but really after 2 years, it shouldn't be there issue (yeah don't care what ACCC says, lets be real after 2.5 years, should it really be there issue? No).

    I've had better luck going to the OEM, so hit microsoft up. You'll get a repair, if you wanted a refund to 'upgrade' then you're out of luck.

  • BigTime on 14/11/2019 - 10:41

    Did you register the console with Microsoft? Just looking at mine for my Xbone S now it says "Manufacturer Warranty ends 01/19/2020 3 years" but I bought the console brand new from Amazon AU in June 2018. So I don't know what their policy is.

  • markathome on 14/11/2019 - 10:46
    +2

    Ring up Microsoft. In 2010, a major storm in Perth flooded the roof of my rental shorting the network cabling and destroying several networked devices (including the XBox). The landlord's insurance did not cover anything except roof repairs but Microsoft encouraged me to send my XBox in for assessment. They replaced it free of charge despite it almost certainly not being their fault. Possibly I got lucky, I did have a red ring-of-death; but my experience has been pretty good with Microsoft support. My housemate was also a fan after they sent him licenses for the OEM software of his stolen laptop. You may not be as lucky but, being relatively poor at the time, both me and my housemate have really appreciated the assistance Microsoft support gave us this last decade (my Dad was less thrilled with his support experience in the 90s).

  • BertieBrown on 14/11/2019 - 10:50
    +4

    Unfortunately the ACL is somewhat vague.

    However, it can be complicated when it comes to what a retailer, and a consumer would consider reasonable, under the circumstances. The price of a good doesn’t necessarily dictate how long it should reasonably last under ACL.

    One would expect that a toaster should last a reasonable time before needing repair, but a toaster is comparatively of much lesser value as to a high end washing machine, but that doesn’t mean that it’s reasonable even if a toaster only costs $20 that it’s reasonable that a consumer should be expected to replace one every month.

    Nobody can say ‘yes, or no’ as a statement of fact to what you’re asking because the ACL doesn’t have a provision specifically for how long an Xbox One S should last, it’s all just a matter of opinion based on various interpretations of the ACL. Ultimately if a consumer and a retailer cannot agree it would be tested in court and a magistrate would make a determination based on their consideration of the matters, and the ACL.

    Usually, you’re best bet is to take the product to the retailer and ask for a remedy. My interpretation of your question is that it’s reasonable that the retailer is given the opportunity to repair the product within a reasonable period of time, and if the product cannot be repaired within such a time, that you’d be provided with a refund.

    My sense is that in many instances a magistrate will attempt to see that the consumer and the retailer can meet halfway.

    • meowsers on 14/11/2019 - 11:06
      +4

      You have answered this perfectly. People chiming in with "two years" are a bit daft tbh. The answer is what a reasonable person would expect. I would expect a game console to last longer than 2 years.

      • jwh on 14/11/2019 - 11:37
        +1

        I'd definitely expect my console to last more than two years as well, but I wouldn't expect a retailer to provide a complete refund (over a replacement or repair) after 2.5 years due to the console developing a fault.

      • festivalmayhem on 14/11/2019 - 12:30
        +1

        I also would expect a game console to last longer than 2.5 years. Good luck OP

      • whooah1979 on 14/11/2019 - 20:13

        I’m a reasonable person so I expect goods to last a minimum of 12 months and that manufacturers may provide a warranty equal to that or more.

  • ode1online on 14/11/2019 - 11:14

    Have you registered your device with xbox ? That's where Id start.

    https://support.microsoft.com/en-us/devices

    You may still be under warranty.

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