7 Eleven Liverpool Complaint

Lbosanceros on 01/11/2019 - 23:04

So I filled up 98 unleaded tonight. Went inside to pay and tried scanning the voucher. The guy tells me that there is an "internal server error".

I asked him can I try paying through the app with the money loaded into the account. Payment went through no problem but voucher was not applied.

Could not believe the ridiculous excuse, how can the payment through the app go through fine but the voucher gave an internal server error?

Sounds to me like a poor excuse for denying a fuel discount especially the fact that I had filled up already and basically at this particular petrol station because of the voucher. Not to mention the Liverpool 7 eleven never ever had any stock on free items in the app.

Automotive Fuel

Related Stores

7-Eleven
7-Eleven

Comments

  • John Kimble on 01/11/2019 - 23:09
    +28

    Wrong website. Try https://www.7eleven.com.au/contact-us

  • Green Owl on 01/11/2019 - 23:15
    +9

    Open the 7-Eleven app, hit settings then hit missed discount. Scan your receipt and 7-Eleven will do the rest.

    • bosanceros on 01/11/2019 - 23:34

      Giving this a shot, hopefully I'll get the credit.

      • bosanceros on 02/11/2019 - 20:09
        +1

        I received a refund credit in the app. Good outcome.

  • StonedWizard on 01/11/2019 - 23:16

    Contact 7 Eleven and they will sort you out.

  • Seedy seed on 01/11/2019 - 23:17
    -5

    Pay what it would be with the voucher, then its a civil dispute not criminal.

    • Downvoter on 01/11/2019 - 23:24

      Yep just drive off after paying less then the required amount. Police wouldn’t have anything to say about that.

      • Seedy seed on 01/11/2019 - 23:25
        -7

        They wont. As you made a payment it becomes a civil case rather than criminal…

        • Downvoter on 01/11/2019 - 23:28

          Criminal Code - Section 408C(1)(h) - fraud.

          http://www5.austlii.edu.au/au/legis/qld/consol_act/cc189994/…

          • Seedy seed on 01/11/2019 - 23:31
            -1

            @Downvoter: Weigh in ozbargain lawyers!

              • Seedy seed on 02/11/2019 - 08:06
                -3

                @whooah1979: But i did pay, and at the price it should have been.

                • vikvance on 02/11/2019 - 11:05

                  @Seedy seed: "The price it should have been" is just your own opinion.

                  There's a price for the petrol which is shown at the station, which is the 'offer' of the petrol station. When you fill the car with the petrol, you have have 'accepted' their 'offer' and there is now a 'contract'. You now have to pay the price shown in the 'offer' to fulfil the 'contract'. (Words in quote marks are legal terms.)

                  The voucher is a separate contract between you & the entity that issued the voucher, which is not the petrol station. If the voucher doesn't work then you need to chase up the entity that issued the voucher.

                  It would be different, for example, if you went up to the counter before filling up your car, and the person behind the counter gave you a voucher for immediate use. Now, you could potentially argue that the petrol station's offer price is the price after the voucher discount.

    • vikvance on 02/11/2019 - 06:09

      The employee behind the counter would have refused to accept anything less than the full payment.

      This means that payment by card would have been impossible. (The full payment would appear as amount payable on the card machine.)

  • indium on 01/11/2019 - 23:18

    You can go to Settings > Missed Discount and upload the receipt. They will most likely give you the discount.

    Tried to claim free coffee a couple nights ago, told me system wasn't working without even bothering to try it and asked me for $1. Told him I didn't want the coffee anymore and he told me I could just take it.

  • A s h on 01/11/2019 - 23:46

    Same thing happened to me in Heidelberg, Vic. Used the option in the app, let's see when they reimburse.

  • p1 ama on 02/11/2019 - 02:01
    +3

    Do it in the app, or just use it next time you fill up. The 7-eleven guy is probably being paid $7 per hour to stand there. What reason does he have to reject your voucher anyway?

    • Sage on 02/11/2019 - 09:45

      As OP said, they hide freebies.
      Check any 7 Eleven freebie thread, they make up excuses and hide stock of free items for the app.
      For instance when it's a drink you can often see if they have a box of them in the fridge behind the shelf, but they will say it's not suitable for consumption or they try to convince you the product doesn't match the voucher when it does. It's always something with the free items so some distrust isn't too unexpected in my opinion.

  • mini2 on 02/11/2019 - 05:33
    +2

    The bloke could be right though. A few months ago I had the same issue, the bloke said you don't believe me? I replied, no sorry I don't then he flipped the POS' monitor around and it did say internal server error or something to that effect. Even tried a second POS, same outcome.

  • SBOB on 02/11/2019 - 06:28

    Just claim it in the app
    I've done it before and had the money added to my 7 11 balance only a few hours later. Or just come to ozbargain and complain :/

    Only time I haven't is because I had locked in not long before getting fuel, at a 7 11 that may have been a couple of thousand KMs away and didn't feel like bringing my account activity to anyone's attention. On that one, I just forgot about it. With the amount I've saved via the 7 11 app, missing a discount once or twice really isn't worth stressing over.

    • Downvoter on 02/11/2019 - 08:17

      But you should stress over the amount of fraud you’ve committed

      • SBOB on 02/11/2019 - 08:58

        how do you know I dont

  • Sage on 02/11/2019 - 09:38

    Hey this happened for me too.
    He wasn't making it up for you, OP.
    I was a little worried for a moment, but the dude said right away it wasn't my fault.
    We tried again a couple of times and it worked. I managed to use the $1.26 U98 for a full tank of fuel before the voucher expired.

    What I did was just stand there patiently instead of making any accusations.
    The guy had no choice but to fix the issue. I only had enough money in the app for the lower price anyway.
    It didn't take long and they thanked me. Saved $17 on the one top up.

  • [Deactivated] on 02/11/2019 - 10:55

    What was the bowser number?

  • JimmyF on 02/11/2019 - 13:00
    +1

    poor excuse for denying a fuel discount

    The store still gets paid the same. They don't care if you use it or not.

  • Maddie-May on 02/11/2019 - 16:04

    It's amazing how quickly those freebies are Sold Out at the stations I try.

    I had a win over one of them anyway with my $20.00 petrol saving. He wasn't impressed 😂

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