Client has decided to build a desktop, no boot, MSI/Ryzen 7 help required

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  garetz on 29/10/2019 - 00:03

  Probably incompatible ram, ryzen can be very picky. Check the compatability charts.

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  fishball on 29/10/2019 - 00:05

  +1

  Might seem like a dumb q but does he have a graphics card in there? Ryzen CPUs don't have a built in graphics thing so you won't see anything without an actual graphics card (except the XXXXg stuff like 2200G/2400G etc)

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    Geekomatic on 29/10/2019 - 00:49

    Yes, RTX20700 Super Gaming.

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      fishball on 29/10/2019 - 00:55

      Ok. So from my experience there's a few things you should check next.

      • Are all the power cables plugged in for the CPU/GPU/Mobo (obvious but just in case)
      • Do the fans spin on the card / mobo etc when you start it? (to verify if power connection or hardware issue)
      • Does your HDMI cable actually work with your monitor? (had a case where the cable was too new for my crummy monitor; unlikely but still)
      • Did you turn on the power switch on the case? (another obvious one… but you never know)
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  SlowCarSlow on 29/10/2019 - 00:07

  Do you have a graphics card plugged in? That CPU does not have integrated graphics.

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  raptormesh on 29/10/2019 - 00:10

  The mobo should have indicator LEDS of which components failed to POST at start up. Check that first.

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  trex on 29/10/2019 - 00:13

  +1

  Generally a no post with no beeps means CPU, motherboard or power supply issues. Check all power cables especially the ATX cable and make sure the CPU is installed correctly.

  • 

    Geekomatic on 29/10/2019 - 00:51

    -2

    Yeah, I know the drill- I was just hoping for local tips from the "real" pro's— those of us who either contribute through code or through advertising,for-free.

    • 

      trex on 29/10/2019 - 05:05

      Based on your expectations, you’ve come to the wrong place. Try whirlpool or some other tech forums.

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  scrimshaw on 29/10/2019 - 01:51

  I would also check that the CPU is installed correctly… that is to say, that he hasn't installed it in the wrong orientation and hasn't bent the pins. Remove the CPU from the socket and carefully inspect the pins and socket itself for any damage.

  Make sure the motherboard isn't being shorted e.g the user accidentally dropping a screw into the case while it was being built: and that motherboard standoffs are properly installed in (mobo tray will conduct electricity).

  • 

    garetz on 29/10/2019 - 04:16

    its very difficult to install a cpu incorrectly these days, its basically idiot proof. It wont even allow you to socket the cpu in the wrong orientation unless you damage it.

    • 

      brad1-8tsi on 29/10/2019 - 07:48

      +3

      I've worked in other fields where the installation was "idiot proof" and people still get it wrong. Some people just haven't got their brains wired to assemble things logically.

      What you and I consider easy and well designed has another person looking at it and going "pea soup".

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  Typical16-bitEnjoyer on 29/10/2019 - 09:05

  Check the exact model number of the RAM.

  Does it appear on the compatibility list? https://www.msi.com/Motherboard/support/MPG-X570-GAMING-PRO-…

  If not, use different RAM.

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  [Deactivated] on 29/10/2019 - 09:16

  What's the power supply? You should be able to get some sort of diagnostic output even with no RAM so it's probably not that.

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  wannagrababargain on 31/10/2019 - 13:57

  Gonna bring up a couple of obvious things that have often caught me out:

  • Is the supplementary motherboard +12V connector plugged in? This is an 8 pin connector on X570 connected directly to the PSU. Some X570 have ANOTHER secondary 4 pin in addition to the 8 pin. You don't need that one connected but you do need the primary 8 pin one pluged in.
  • Are all of the GPU supplementary +12 V connectors plugged in? These are additional 1 x 8, 2x6 or 2x8 connections directly to the PSU and you need them all plugged in.
  • Is the GPU in the first slot?
  • Are the RAM DIMMS in the recommended slot filling order? This is either printed on the mobo or in the manual.

  If this is all correct check:

  • The MPG X570 mobo has 4 x Status LEDs. They should be labelled CPU, RAM, GPU and BOOT. When you power up, these will light up in order and then turn off when each component is succesfully detected/working. Check if any LED is lit up to work out where it got stuck in the power on/initialization process.
  • If the BOOT light is lit this means all the hardware is working and the power up is in the final stage. At this point check if you can get into the BOOT menu (F12) or UEFI (DEL).
  • If still can't see any video output maybe try a DisplayPort cable on the GPU instead of HDMI.
  • Took me a couple of goes restarting my X570 the first time to get into the UEFI. The POST process can be a bit slow and the flash screen can take a while to appear. Nevertheless I would spam DEL as soon as the power was applied to make sure to get into the UEFI.
  • Once in the UEFI, flash the latest BIOS just to eliminate any potential early teething issues as this is a new platform an

  Other thoughts:

  • Random undiagnosable problems are often due to a faulty PSU.
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  stingyAF on 01/11/2019 - 16:04

  Can this ticket be closed? Any update?

  • 

    TheOneWhoKnocks on 03/11/2019 - 00:28

    Geekomatic
    Last Seen
    7 hours 39 min ago

    🤷🏻‍♂️

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  imcold on 03/11/2019 - 11:34

  If U can try testing components in another PC. I'd wager it's a stand off issue as mention by an earlier poster.

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  Geekomatic on 03/11/2019 - 15:04

  +2

  Sorry to go AWOL, been helping someone move. Anyway—-

  Turned out that he'd bent some pins at the corner. I also have an idea it wasn't seated AND (then) that the heat-sink wasn't installed correctly either!

  https://drive.google.com/open?id=19-y44VaQ5kt8biRO_RmYykBH6U…

  Following other advice, I twisted the heat-sink to free it from the CPU— AMD sure loves their overkill, tar-like compound! Replaced that with Arctic Silver 5. Using a thin guitar pick, magnifying glass, and a straight needle, was able to push them each back upright. I sweated like mad standing those pins back up (one was bent in the middle!)— good grief. After that, it took a couple of tries to get it to drop into the socket. Got there eventually though & got post!

  Their Wraith cooler was pretty bad/pitted, too. I was really shocked as it was no where near smooth.

  https://drive.google.com/open?id=190a2nn2eeD8uWsHFN3h17YRj27…

  Thanks for your input, helpful folks!

  :)