Should I Have to Pay Whole Month in This Case?

Gday!

I am using Belong mobile.
But I have Kogan mobile voucher that I need to use before Nov!

Belong Mobile already charged 25$ for this month in this morning.
So I asked to the customer center that it is possible to get a refund except usage for today (haven't use anything yet)

But the answer was "NO, you have to pay whole month"
I lived many countries and they mostly give a refund that I haven't used.
Is it usual AU mobile company usually don't give a refund for left days?

TA in advance!

Related Stores

Belong
Belong

Comments

  • +2

    I lived many countries and they mostly give a refund that I haven't used.

    prepaid or postpaid?

    Is it usual AU mobile company usually don't give a refund for left days?

    For prepaid yes, When you 'recharge' you recharge for UPTO 28-31 days, regardless of what you use.

    For postpaid, you do get a refund on the used amount.

    • Thanks!

      It is prepaid one. Maybe That's why lol….
      Thanks a lot :)

    • For postpaid, you do get a refund on the used amount.

      It depends on the telco & the plan terms.

      I was with Spintel postpaid and they required 30 days notice before porting out. So, if I had ported out without telling them, then they would have charged me for the next 30 days.

  • Yeah if it's prepaid you're fighting a losing battle trying to get your recharge back.

  • Yes

  • -1

    Is it usual AU mobile company usually don't give a refund for left days?

    This is normal.

    As far as Vodafone goes, their policy is that once you sign up you get instant service, and the period between your sign up date and your billing cycle date is free of charge (except for an extra charges that are incurred). Therefore, if you leave Vodafone even just after your billing cycle date for any given month, you have to pay for a full month's usage for the last partial month of actual usage.

Login or Join to leave a comment