How Does Warranty/Returns Work with Kogan/Catch/Amazon Marketplace Items?

mrvaluepack on 24/10/2019 - 11:07

Havent bought from either of them for a long time but noticed their marketplace offerings.

If anyone could answer a few questions, that would be great:

Are these just like ebay where they force you to deal with the retailer directly for returns or warranty issues?
Are the retailers from Australia?
If not Australian Consumer Law cannot be enforced, correct?

Thanks in advance.

General Discussion

Related Stores

Kogan
Kogan
Marketplace
Amazon AU
Amazon AU
Marketplace
Catch.com.au
Catch.com.au
Marketplace

Comments

  • abacus on 24/10/2019 - 11:34
    +2

    Good luck returning anything to Kogan. Never ever buying from them again, don't care how much more I have to pay. Same bs happened to me and my son. They sent me a locked "unlocked" mobile and wanted photos and more photos and more photos. They finally sent me the unlock code.

    https://www.choice.com.au/shopping/consumer-rights-and-advic…

    • Bargain80 on 24/10/2019 - 12:46
      +1

      I have actually processed a warranty claim successfully. They couldn't replace my phone with exact model so they provided me with a comparable phone.

      But this was the Kogan, not Kogan marketplace.

  • 87percent on 24/10/2019 - 11:49

    think it'll depend on WHERE the seller is actually located (regarding amazon), but I would be contact Amazon/Catch in the first instance

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