Spotify Now Charging Me from UK Instead of Aus?

ps3_andy on 22/10/2019 - 13:13

I've been a happy primary family aus account holder of Spotify for years now and have just noticed my latest charge has been taken from the Spotify UK instead of Aus resulting me in being charged an international transaction fee, I have not changed any preferences or anything.

Has anyone noticed the same on their account?

I'm pretty pissed!

Entertainment Music Streaming

Related Stores

Spotify
Spotify

Comments

  • Kozhutki on 22/10/2019 - 13:32
    +1

    Have you contacted them? That should be your first step.

    • ps3_andy on 22/10/2019 - 14:10

      I have, they couldn't help and suggested I contact PayPal, this is not going to be fun…

  • Baysew on 22/10/2019 - 13:52
    +1

    Spotify is listed here - Australian Sites that can incur a fee for transactions

    • Kozhutki on 22/10/2019 - 14:03

      I've never had an extra surcharge and I've always been charged $6/12. Weird seeing that.

    • ps3_andy on 22/10/2019 - 14:12

      Thank you for that, I was unaware this was possible, it's probably buried in the terms and conditions I accepted when I signed up but this is the first time it's happened and I've been a subscriber for a few years now. Seems very dodgy IMO.

      • ssquid on 22/10/2019 - 14:15

        It's not Spotify charging you the fee, it's your bank.

        • ps3_andy on 22/10/2019 - 14:19
          +3

          I am aware of that, but I didn't expect to be charged from an international service, Spotify normally processes my payments from Australia, not the UK.

  • waterbottled on 22/10/2019 - 14:50

    Have you checked what the 'home country' of your account is? Has it been changed to the UK or remains Australia? Either way, don't see a problem with it other than having to change the payment card to a forex-fee-free card.

Login or Join to leave a comment
Login Join