Bunnings DJI Mavic 2 Zoom Drone Price Error Audit

tightarse on 18/10/2019 - 22:53
Last edited 18/10/2019 - 23:34 by 1 other user

I’m sure most will agree this deal will likely go down as one of the best ever on OzBargain, especially if you were one of the lucky ones to receive confirmation of the drone. Incredibly I was and am grateful to both BA and especially so Bunnings for honouring something they were in no way obliged to.

Starting this thread to get an idea of just how much it’s cost Bunnings. I’m sure it will run into the millions as some have suggested. Simply pick an option in the poll and feel free to chime in with comments. Thanks!

Poll Options

  • 2
    Received a $50 gift card.
  • 448
    Received a $250 gift card.
  • 8
    Received a refund only.
  • 42
    Received confirmation I’ll get the drone.
  • 20
    Received no comms yet from Bunnings.
General Discussion

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Comments

    • CoreJava on 21/10/2019 - 07:48

      Do you know who made the mistake? Feel sorry for the guy who typed in wrong. I guess Bunnings used some of these as Marketing funds as everyone will keep checking on Bunnings website

  • love2buy on 20/10/2019 - 07:52
    -8

    Bs move by bunnings. Do another poll and ask if people are still going to buy from them if they find a cheaper price somewhere else. They obviously don't care about its shareholders who invest their hard earn money in them.

    • Associated[Deactivated] @ Bunnings Warehouse on 20/10/2019 - 09:08
      +5

      I dont believe so, due to some ACCC laws. Its kind of a grey area. Whats better for the company?

      1. Have the potential of having news stories due to the ACCC investigating Bunnings and the possibility of upset customers. Which can have a huge effect of hurting Bunnings new venture Marketlink?

      2. Or giving out giftcards that have to be spent back at the business which can have the possibility of generating more money than we give out. By also increasing the public's view of Bunning's which can positively effect our new Marketlink.

      • whatthecrappin on 20/10/2019 - 10:04
        +1

        got my refund and spent more than my refund that day on LED lights ;)

      • nomoneynoproblems on 20/10/2019 - 18:47
        +1

        I love marketlink. Marketlink.

      • profar on 21/10/2019 - 09:13

        No grey area , I'm use to full refunds from Westfarmers companies without any compensation !

        Any gift card a bonus but something fishy going on when they give $250 per customer but in a nice way of course :)

        Love in the original thread some on issue of the gift card rushed to Bunning , lol I'm guessing they think it could be reversed :)

    • brendanm on 20/10/2019 - 23:16
      +2

      No idea about advertising and building good will in a brand. Spent my $250 today, and then spent more. As I said in another post, it doesn't actually cost them $250, there is obviously a difference between the process they pay for the item, and the prices we pay.

  • Nebargains on 20/10/2019 - 08:16
    +2

    Damn, wish I jumped on this deal. Saw this one posted when it only had a few hundred clicks but like many thought "ugh, obvious price error".

    Now I see there is a chance I could have gotten the drone or at least a $250 gift card which would have been nice as I shop there a fair bit.

    • Mokr on 21/10/2019 - 13:47

      Me too still I wonder why bunnings is giving out gift cards, its not like they would receive bad press for this. Its an obvious mistake and they are covered by t & c.

  • hihi on 20/10/2019 - 08:24

    they just refunded me via Paypal yesterday, haven't heard anything about the $250 giftcard :(

    • echocae on 20/10/2019 - 09:19

      check ur spam mail

  • BadPanda on 20/10/2019 - 09:57

    My Voucher has max $9.95 change is that the same as everyone else?

    • Smokey010 on 20/10/2019 - 10:48

      Pretty sure it's the same for everyone. Check previous post for more details. Legit question so have my +1. Cheers

  • stuph on 20/10/2019 - 11:42

    Ordered via web, selected pay later using PayPal, no email confirmation of order however Paypal did have the acknowledgment and order no. Received email from Bunnings with $250 voucher and offer of refund. Spent it yesterday on a replacement bbq. Was an impulse buy and I needed a new bbq anyway! Win.

  • stuarty9 on 20/10/2019 - 12:37

    Still haven’t had any confirmation from Bunnings. Ordered and got confirmation email, but that’s it thus far 🤔

  • frewer on 20/10/2019 - 15:11

    I dont even know there was a deal until now …

    • Ebaygiftcards on 20/10/2019 - 17:20
      +5

      Genuinely wanting a drone in general, or wanting a drone at the incorrect price?

    • cv05 on 20/10/2019 - 18:53
      +4

      Has to be trolling?

    • berger on 20/10/2019 - 19:58
      +3

      Take a chance on a possible price error, knowing there is a large chance of the deal not being fulfilled… then getting pissed off about it… shouldn’t have told the kids until you knew for sure

    • mini2 on 20/10/2019 - 20:41
      +3

      Or you can sell the $250 voucher and head down to JB getting an ex-display DJI Spark for $399? Sure it’s no Mavic 2 but it’s still a reasonably capable drone.

    • SydStrand on 20/10/2019 - 21:38
      +1

      Unfortunately, we (myself and 3 teenage sons) are very very angry about this, as we were genuinely wanting the drone.

      You four got 'very very angry?' You didn't even know the deal existed until hours prior. It was an obvious pricing error, you shouldn't have assumed you'd get it in the first place. Wow.

      • Ebaygiftcards on 20/10/2019 - 21:43

        Must be one angry family grrrrrrr

        • SydStrand on 21/10/2019 - 00:20
          +1

          There was much gnashing of teeth at the O’Doyle household.

    • brendanm on 20/10/2019 - 23:18
      +1

      Waah, you didn't get an obvious price error. You got $250 for nothing, and if you can't afford to be without $300 for a week, you shouldn't be taking the chance on crap like this.

      • Ebaygiftcards on 21/10/2019 - 00:04

        Well, he does have three angry teenagers.

  • Windows98 on 20/10/2019 - 16:29
    +16

    Oh god, now everyone is going to clog up pricing error deals and then expect compensation.

    Sounds like Bunnings have created a bunch of future cry babies imo.
    Read the comments in here if you don't believe it.

    • Ebaygiftcards on 21/10/2019 - 00:07

      Too late, the future is now

    • richmond12 on 21/10/2019 - 08:59
      +2

      very true…

      have mercy on the next company to have a price error..

  • sk3iron on 21/10/2019 - 00:08
    +1

    Thought it was going to simply get refunded, didn't bother. How many others are in my boat?

    • Ebaygiftcards on 21/10/2019 - 00:20

      Are you Bunnings employee?

      • sk3iron on 22/10/2019 - 03:40

        ex-employee, I left the associated tag on by mistake from some other post from years ago

        • Moderatormoocher on 24/10/2019 - 09:18

          Associated tag removed :)

    • keyman on 21/10/2019 - 12:01

      I had the exact same thought process… The kicker was I saw the deal a few minutes after it was posted! Oh well, c'est la vie.

  • SnowDragon on 21/10/2019 - 08:19

    Nice checking my work emails to find a $250 voucher. But what do I need from Bunnings? Perhaps time for a new chair for $39?

    CC charge is still pending though.

  • CalmLemons on 21/10/2019 - 09:16

    Considering they dominate the $13 billion hardware business in Australia, it's honestly a drop in the ocean. And that was before being online and being able to service all the regional customers.

  • stuarty9 on 21/10/2019 - 12:08

    I placed 2 orders and both went through viA PayPal. Haven’t heard anything from Bunnings at all.
    Those that haven’t heard anything, are you ringing them? Or is it just a waiting game?

    • cv05 on 21/10/2019 - 12:17

      Same. I'm waiting it out. Did you place yours before 7:40am NSW time?

      • stuarty9 on 21/10/2019 - 12:26

        Email confirmation has 7:46am AEST but I did not receive the email straight away. Not sure if it was before or just after 7:40am

        • cv05 on 21/10/2019 - 12:35

          I ordered before 7:40 and I received a proper order invoice as well as an email confirmation. Hoping the next call is to come in and pick up the drone.

    • JustNotGod on 21/10/2019 - 13:13
      +1

      I think you are going to get 2 drones 😄

  • WayneOZ on 21/10/2019 - 14:39
    -1

    What are you looking at? Learn!!! @Qantas

  • Dseeker on 21/10/2019 - 16:26

    Hi,
    Anyone still hasn't received any email for online purchase with Bank Credit Card?

  • JustNotGod on 21/10/2019 - 17:25

    Received the refund now…still not GC…shall I call up Bunnings guys for GC??

    • Dseeker on 21/10/2019 - 22:21

      Did u pay by PayPal or credit card direct?

    • BangkokBreakfast on 21/10/2019 - 22:27

      Yeah ring the 1800 number, not your local store

      • JustNotGod on 22/10/2019 - 00:02

        Yeah let me try tomorrow morning

        • hihi on 22/10/2019 - 01:58

          can you let us know if you get the giftcard?i received the refund too but not the giftcard

          • stuarty9 on 22/10/2019 - 06:50

            @hihi: Let us know how you go. I placed 2 orders, one about 15 mins earlier then the other. I just got a refund on the 2nd order, but no GC and still not heard anything from the first order.. Not sure what I should do as of yet.

            • JustNotGod on 22/10/2019 - 19:57

              @stuarty9: The guy said he is giving Drones to few selected one and $250 GC to rest. He said he don't have a list handy to check about my Order. He asked my details and said Bunnings will revert. I gave my order id, but yet to get revert from Bunnings for GC. Lets see if it comes. Any one has any other call with bunnings on this matter? Please let me know.

        • BangkokBreakfast on 22/10/2019 - 16:41

          What did they say when you called?

          • JustNotGod on 22/10/2019 - 19:57
            +1

            @BangkokBreakfast: The guy said he is giving Drones to few selected one and $250 GC to rest. He said he don't have a list handy to check about my Order. He asked my details and said Bunnings will revert. I gave my order id, but yet to get revert from Bunnings for GC. Lets see if it comes. Any one has any other call with bunnings on this matter? Please let me know.

  • Pollywaffle on 22/10/2019 - 13:03

    Those of you that have received an email saying you’re getting the drone, have any shipping details been updated or have you been notified it’s been shipped?

  • Austaurean on 22/10/2019 - 13:11

    No refund as yet, money still debited from my account and is at pending, and my bunnings account still shows the order, also my cart is remains broken and doesnt allow access, it just spins.

    Have others had their Bunning order cleared from the 'my orders' section and are you able to access your cart?.

  • YellowKnight on 22/10/2019 - 13:26
    +1

    Did anyone in SA get a drone? What time did you order? What location was the pick up?

      • YellowKnight on 23/10/2019 - 10:01

        Something tells me that comment about 'per state orders bein fulfilled' might not be so true.

  • Puti on 23/10/2019 - 09:04

    I order online, then dropped by the physical store for a special order.

    Both refunded, no voucher, no drone.

    This has been….disappointing.

    • BangkokBreakfast on 23/10/2019 - 22:35

      Did you go back in-store for the physical store order or did they refund remotely?

      • Puti on 24/10/2019 - 07:53
        +1

        Went back to store for physical refund at their request (it was right next to work anyways).

        • mini2 on 24/10/2019 - 09:41

          I've done that too and still got the $250.

  • cv05 on 23/10/2019 - 11:02

    I'm getting a drone! Up to now I hadn't received a phone call or an email, so it would seem that they are still ringing around :-)

  • YellowKnight on 23/10/2019 - 12:35

    Bunnings are really outdoing themselves, kudos. https://www.ozbargain.com.au/comment/7872050/redir

  • JustNotGod on 23/10/2019 - 20:28
    -1

    Looks like I am the only one who has just received refund only….no drone …no GC :( but kudos to bunning for honouring so many orders

  • Wally on 24/10/2019 - 12:39
    +1

    I would like to know the details of the ACCC regulation which in part pushed Bunnings to make this decision!

    • Puti on 24/10/2019 - 13:42

      Likely non. There are clauses when you buy something to state they can terminate a sale on price error.

      • YellowKnight on 24/10/2019 - 13:56
        +1

        Even if there website specifically says "price correct as of xx:xx time?"

      • Wally on 24/10/2019 - 14:03

        Regardless of their T&Cs .. according to Dealinator* in Bunning's management team, the ACCC and the time the intern's mistake was online .. swayed the decision

  • skido on 25/10/2019 - 08:59

    Everyone who paid with PayPal, are your refunds still pending or "on the way"?

  • aaa123 on 25/10/2019 - 12:10

    Mine still pending. No refund, no gift card. Called them few days ago and they said the need to contact the company who hosted their website to get more detail.

  • [Deactivated] on 27/10/2019 - 14:49

    How long does it take for bunnings to issue refunds? I didn't get the refund yet.

    • BangkokBreakfast on 27/10/2019 - 16:12

      Call the 1800 number - they will expedite

      • [Deactivated] on 27/10/2019 - 17:44

        Thank you.

  • ozoner on 27/10/2019 - 19:27

    Has anyone actually received a drone yet? Mine's meant to be pickup from my local bunnings, but not notification yet.

    • Ebaygiftcards on 29/10/2019 - 11:58

      Yes. I received a text that it was ready to pick up

  • tightarse on 02/11/2019 - 11:30
    +5

    Received a text yesterday that delivery won't be available and that I'd need to collect in-store close to home. Picked my new toy up today, and they even refunded the $10 delivery fee. So blown away by Bunnings. Thank you!

    https://files.ozbargain.com.au/upload/27551/73856/dji.jpg

    • lyl on 02/11/2019 - 11:33
      +1

      Congrats! Hope you ejoy the drone :)

    • Nuclearvodka on 04/11/2019 - 00:53
      +1

      So jelly.
      It's awesome though!
      Enjoy mate

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