"Item Not as Described" Dilemma on eBay

Bargainbeth on 18/10/2019 - 13:20
Last edited 18/10/2019 - 20:22

So, basically, I've been finally victim of the item not as described fiasco on ebay. Buyer will keep making claims, and not complying with any request such as provide photos of the item with ruler, to show measurements, to back up the claims that item is "shrunken" and "not new".

I'm quite sure she's just unhappy because the fit isn't right, so she's making up something to get a refund.

Despite myself correctly mentioning the label size and also mentioning on the ad that it seems to be a smaller.

Anyway, have provided lots of evidence and arguments, to be met with "I have said all I have to say", which is basically "I don't think the item is new, it looks shrunk and washed".

Both buyer and myself have good feedback history, but good buyer feedback doesn't really mean much on ebay I'm guessing.

How would you go about this?

Would contacting eBay and getting a rep on my side help?

It's not an expensive electronic, thankfully, but I still lose money to a dodgy buyer, which is as anti-ozbargain as it gets. And will need to relist and wait for more buyers.

Would be mainly interested in hearing stories where eBay ruled in sellers favour, where both had good feedback.

I accept that odds are stacked against me though.

Thanks

Internet

Comments

  • spackbace on 18/10/2019 - 13:26
    +1

    Get the buyer to return it at her expense? See if she really wants to bother. If not, too bad so sad

    • Bargainbeth on 18/10/2019 - 14:10

      Will definitely try, if my logical reasons don't seem to be hitting home with her.

  • Hithere on 18/10/2019 - 13:42
    +3

    Doesn't matter what you say or do eBay will probably take the buyers side as scammers have worked out and thereby ruined eBay for honest sellers.

    Much as it hurts you'll have to take the hit and refund their money and hope the buyer doesn't leave negative feedback.

    You may even end up having to pay return postage if you want the item back - which sucks.

    Consider either Gumtree or Facebook for future sales if you are just a casual seller.

    • Bargainbeth on 18/10/2019 - 14:10

      Do you have any personal experience with this? Is eBay really that unreasonable?

      • Hithere on 18/10/2019 - 14:43

        Do you have any personal experience with this?

        Yes I do. Hasn't cost me much over the years fortunately but I've been lucky.

        Is eBay really that unreasonable?

        Just a quick Google will find many examples of how sellers have been shafted with SNAD claims. Several threads on Whirlpool for example.

        • Bargainbeth on 18/10/2019 - 14:45

          True, I've seen some google/whirlpool negative examples. But guess I'm just being obstinate and hoping there have been some good experiences. From any reasonable perspective, I'd win the case in an instant, so that's why it's hard to accept.

          And yeah I'm already on other platforms, just wanted to use ebay to avoid the lowball and rapey drama of gumtree, and as another platform, to increase sales.

  • Hithere on 18/10/2019 - 14:50
    +2

    From any reasonable perspective, I'd win the case in an instant,

    I hope you do win. Too many disgruntled small sellers leaving eBay due to scams and the huge Chinese sellers just about own the site now.

    Check the feedback the buyer has left for other purchases they've made, it may help your case if they are a habitual SNAD buyer.

    • Bargainbeth on 18/10/2019 - 15:28
      +1

      That's awesome advice. Thanks for that! Hopefully I find something.

      I've made a case against the buyer, for dishonestly making a claim, but I don't think it's necessarily a counter claim, just a complaint. Though by the way eBay says "any action we take against the buyer will not be shared with you, due to privacy", it probably means they'll be slapped on the wrist somehow.

      I think this buyer is generally honest, she just seems to have a particularly bad case of buyers regret in this instance, as the item she bought wasn't super cheap.

  • whooah1979 on 18/10/2019 - 20:04
    -1

    Ebay MBG is part of the agreement. Do the right thing and offer the buyer a remedy.

    • Bargainbeth on 18/10/2019 - 20:31
      +2

      Don't know which mbg policy you're reading but this one here [https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210] is based on objectivity, not solely on a buyers assertions. MBG doesn't mention anywhere that if buyer makes a claim, you need to refund as a, result lol.

      And on a more common sense level, if you sold an SLR brand new and the buyer claimed they got a brick, you'd do "the right thing" and refund them? Can I know your eBay account so I can buy from you? 😂

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