I've been following the points on my Flybuys transactions, and since my eBay Plus account has been renewed, I'm not getting $1 = 1 point anymore.
I've been in touch with them twice, the first time they said that It could take up to 30 days to show up on my transactions. The second they said that's a known issue and they should ask Flybuys to manually credit it.
Anyone else having the same issue?
So are you saying if you don’t contact Flybuys like most people you don’t get the Ebay Plus double rate?
big scam if true
coincidentally reached out last night, haven't received double points since renewing (mid-july)
their response…
"Thanks for contacting us regarding your flybuys point. As an eBay Plus member, you are really entitled to get the double flybuys points, however I would just like to clarify what's your understanding about flybuys points because as a regular member of eBay, you'll earn 1 flybuyspoint per $1 purchase on eBay and as an eBay Plus member, you'll earn 2 flybuys points per $2 purchase on eBay or 1 point per $1 purchase on eBay. So, maybe the confusion is causedby the word "double" as we have been receiving few contacts as well about it.
But if none of it is your concern and you are really getting incorrect points, then it would be best to get in touch with flybuys as well as they're the ones keeping the record fo your points.You can call them at 13 11 16."
🤔 🤷♂️
Wonder if ACCC would be interested in this. Wouldn’t this be misleading, deceptive or unconscionable conduct under ACL?
Regular member is 1 point per $2 spent. Seems ebay customer support don't know their own policy, which is normal for them.
https://www.ebay.com.au/help/buying/paying-items/ebay-flybuy…
Yes its correct for Ebay Plus to get $1 = 1 pt vs $2 = 1 pt for others .
Hence the doubled rate .
hmm..checking my activity I'm getting both the $1 = 1pt as well as the $2 = 1pt -
Any one know why this could be the case? is the $1 = 1pt specifically for items that are marked as eBay Plus free postage ?
i've earn't 1pt per $2 spent on all transaction since automatic eBay Plus renewal (excluding a purchase from Big W)
eBay's rep response was confusing, i get what they meant now
never contacted flybuys
30th October was credited missing bonus points since eBay plus renewed 27th June
for some reason 8th November was credited a whole lot of +1 & +2 bonus points for transactions within Ausgust, September, October on dates i was already credited on 30th October, prehaps further corrections
No, I have eBay plus and I get 1 flybuys point per $1 spent on eBay. EBay are correct though you will need to contact flybuys and have the points manually credited by them.