So recently I switched from optus to telstra NBN last week because Optus speeds were terrible at night and constant cutouts, my idea was that telstra has the best speed and most professional service, and boy oh boy was i wrong. now i see optus customer service as angels.
firstly when i called them to signup for the $90 month plan, they included a free 100mbps speed pack in my deal (to get me to sign up), 3 weeks later after having my service activated im still not getting the speed pack. i called them about 15 times and a combined on phone time of around 4 hours. finally one of them told me that the guy who signed you up was not allowed to give that speed pack for free so we will not be including it, i told them that is a breach of contract as it was im my contract and if its a mistake it is from their side so they should honor it, than they hung up.
i called back and they knew who i was from my number, so i was saying hello, and the other indian guy on the line said hello, than i heard some chit chat in the background in indian, i think it was the last woman talking to me, she was filling him in on the situation, after that he kept saying hello hello sir i cannot hear you,(which was clearly bullsh!t as he could hear me) clearly and he was playing dumb to hang up again, so he kept saying that than he hung up. what a disgrace kind of service.
i called again and went through their terrible bot service which you need to put about 8 to 8 options until you get to speak to a real person, this time i chose the route of cancel service, and what do you know, i hear an aussie voice this time, its funny how they put someone who can speak English as the last line of defense to not get you to not cancel the subscription. i filled him in on the situation and he game me the regular textbook im sorry to hear that bullcrap, this time i thought i was gonna have my issue resolved as the bloke told me that yes the speed pack will be included for free and will activate within a day. now it has been 2 days and still no speed pack, infact im getting 20mbps speeds now, so it was more like a downgrade of my 45mbps 2 days ago.
i was thinking about cancelling the service (as a breach of contract) funnily enough they have already sent me a bill too for 189 dollars, for two months in advance and i got their internet 4 days ago..
so just venting off and trying to see if anyone here had a similar experience with telstra or any other @asshole teleco?
Im thinking of getting aussie broadband now, but than i saw a deal posted on here called superloop which is 70 bucks a month, seems pretty sweet, would anyone know how does these 2 compare in terms of night speed and congestion, customer service?
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