Good on you Jump on It - that's how it should be.

huntress_love on 12/07/2011 - 16:51

I couldn't redeem my one of my JOI voucher because the place was booked out for 3 weeks till expiry.

But got a refund as soon as I notified JOI via their chat, which took only 1min for someone to help.

I've been told by businesses that the group buy site keep the money from vouchers which don’t get redeemed.
The businesses do not get paid until after the voucher expires.

So for anyone who can't redeem their vouchers due to the business been overbooked should definitely go after the group buy site and demand a refund or complain to fair trading. Such as Scoopon, cause they are solely responsible to provide you a refund if the business can not provide the service.

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  • Shorny on 12/07/2011 - 17:23

    Good to know. Thanks for sharing this.

  • arcticmonkey on 12/07/2011 - 18:12

    Probably why we hardly see any Jump On It complaints on here. Good work JOI.

  • voteoften on 12/07/2011 - 18:23

    The money exchange timetable varies between the group buying companies.

    • issh on 12/07/2011 - 18:32

      The money exchange timetable varies between the group buying companies.

      ^This, many factors
      i.e. Customer 'Servicers' avaliable at the time, Popularity of the Company and How many people want to contact them

  • me on 12/07/2011 - 19:26
    +1

    I agree, my dealings with Jump On It have all been pleasent. They gave me extra credit for the trouble I'd been through ON TOP of a refund. Also they converted my referral credit to regular credit, so it doesn't expire. They definitely know the meaning of GOOD customer service!

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