For no apparent reason, I’m not receiving any SMS from Amex regarding transactions on my cards.
Nothing changed from my end and I double checked the details on my Amex account online and everything looks good. I should be receiving an alert for any transaction above $1.
The usual app notifications are still working but I prefer the SMS because it’s easier for me to track later.
I will be calling/contacting Amex, just checking if it’s me or everyone else is suffering from the same issue.
Side note: I use ING’s text notifications as well and they are working as expected, although from time to time they stop for a day or two and out of the blue I’ll get flooded with all the “missing” texts, but never with Amex. Amex alerts gone quiet for a week now.
Thanks
I get a weekly balance sms from Amex but I've never received a transaction notification from memory.