Placed an order 3 months ago and Rhodes & Beckett Are Refusing to Refund $650. They kept coming with excusing and now they are not answering my queries.
ACCC was not of much help. They in the end said to reach out to Fair Trading and or NCAT (Tribunal)
Whats the best way to get the refund. If others are in the same boat, can we all do something collectively?
I didnt check reviews on product review and Google before I placed the order. They stole my money and this is robber in broad daylight!
This is what the ACCC said:
Thank you for replying to us about Rhodes & Beckett. We have updated the details of your report. We can offer you information about your consumer rights and how to resolve a dispute with a business. We hope the information below clarifies your rights and the steps you can take to resolve your dispute. The ACCC is not a complaints handling body, so we are unable to help you resolve your dispute. We can provided consumers general information about their rights and what to do when something goes wrong.
services or agencies who can assist them more directly.How to resolve your dispute
If you are unable to resolve your dispute by writing to Rhodes & Beckett you can contact NSW Fair Trading. As your local consumer protection agency, NSW Fair Trading can help consumers resolve some disputes. Find out more about how to make a complaint to NSW Fair Trading on its website.If NSW Fair Trading can’t help, you may need to take your complaint to your state or territory small claims tribunal.
https://www.accc.gov.au/contact-us/other-helpful-agencies/sm…Your rights: non-delivery
If you pay a business for a product or service, that business must supply you when it said it would. It is illegal for a business to accept payment for products or services they do not intend to supply. If you did not agree when the business would supply you, the business must supply you in a reasonable time. A business must also supply you with the product or service that you agreed to buy, not something different.Businesses should take reasonable steps to avoid problems with supply. But it might not be possible for a business to supply you for reasons outside of its control. If a business cannot supply you as agreed, it can fix the problem by offering replacement products or services if you agree to them. You are entitled to a refund if the business does not supply you.
What we can’t help you with
We can't:act on your behalf or provide you with legal advice on your rights and obligations under the law
make formal decisions on whether a person or business had breached the law as only the courts can do this
regulate or set the prices for goods or services such as groceries or fuel
provide dispute resolution services between consumers and businesses.
We do not:ordinarily comment on the level of complaints about particular businesses or the status of any ongoing investigation. Where we do, this is as a publicly available statement.
Need help? ACCC gave you good advice, so follow it. Go to NSW Fair trading, and if that doesn't resolve it, take them to small claims.