Telstra Disconnects Senior's Non-Telstra Service without Authority - Still Unresolved

IVI on 23/09/2019 - 16:14
Last edited 25/09/2019 - 11:25 by 2 other users

True Story… still onGoing / unFolding… TIO aware [due in 26 Sep]

Telstra actioned "Port-In" BEFORE insuring an activated "SIM" avail.
to "Gain" Senior's number; Senior's number STILL Not Working

25 Sep: TELSTRA =STILL= HASN'T RESTORED THE SENIOR'S MOBILE SERVICE

18 Sep: a Senior has a serious "Chest Event" req'g ambulance to ED

20 Sep: back at home; unbeknownst to her, Telstra DISCONNECTED her phone's only working (Non-Telstra) mobile service

23 Sep: the mobile service was needed, but found unexpectedly Disconnected by Senior (thankfully, Not an emergency situation…)

(W/out authority, Telstra (for a 2nd time) "removed" (by Port-In) her tel.no. from its (non-Telstra) mobile provider… this time: WITHOUT checking -FIRST-, that it would have an Active [Telstra] SIM destination!

It didn't, which explains why her service doesn't work; & it hasn't
worked since that day: 20 Sep)

More as this story unfolds…

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Comments

    • [Deactivated] on 25/09/2019 - 21:38
      +1

      A trillion years ago I worked at the Telstra faults call centre.

      No jokes there were staff there who looked like they'd stepped out of the seventies - clothes, hair, accents and all.

      So they were from the future? :p

      • idonotknowwhy on 26/09/2019 - 11:49

        He didn't specify which seventies

  • drfuzzy on 25/09/2019 - 21:40
    +3

    Such fascinate…many disconnection!
    SENIOR STILL DISCONNECTION
    Many science.
    So wow.

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