apple confirmed issue and authorised via email to replace the iPad that is a month old now, but problem started upon opening the box. I told Optus this but they said they must do the repair. Horrible reviews online about people having problems with new phone and replaced with refer. What are your experiences with optus repair? usually replaced with referbs?
that doesn't seem fair to new devices isn't it. pay the premium for a new device but end up with a referb a month later
The iPad has been used for a month. It is no longer new.
Did you purchase AppleCare plus?
yeah why deal with Optus, who will send it away for their "assessment", rather than go direct to an apple store and get it replaced?
Just go directly to the nearest Apple store. Usually they will replace your device on the spot.
If you're unhappy with the local store (sometimes they play "assessment needed" games too), just go to the central Apple store in your city (George str store in Sydney), they usually ask less questions and more likely to simply give you a replacement.
I wouldn't be too concerned about the refurb, Apple strip faulty or returned units down and basically rebuild them. I have had 2 refurb iPads and couldn't tell that they weren't brand new.
might go to apple then,
but it just doesn't seem fair for someone who purchased it new that was faulty on arrival then get a referb a month later just because they were the unlucky 2% and were no way in any shape or form associated with the issue
Replacement in store normally only happens if you return within a few days after purchase
you work there i'd assume
what do you do if someone's device was faulty when they open it(send them to optus support or give them new one)
I got my phone screen (Huawei Nexus 6P) repaired by Huawei's direct service centre, as I had the insurance through my contents policy instead of Optus. Instead of replacing the screen, they sent me a replacement phone. Didn't seem to be any issues!
Then, when the (new) phone started to die again due to the notorious battery life issue, I took it to Optus as a legitimate warranty issue. They wouldn't touch it, as the IMEI of the new phone didn't match the phone I was contracted with, despite all my paperwork showing the original process and handset changeover.
This might be a catch with iPads too; if your IMEI is changed due to a refurb/replacement they'll wash their hands of you and divert everything to the Apple stores instead.
In this case you would have to send it back to Huawei, as your original warranty applies to the replacement phone.
But Optus didn't sell or provide you with that replacement device, so they have no reason to touch it.
Unless you can get it as a DOA, you are not likely to get a new one.
it did come faulty on arrival not DOA however
Why did you use it for a month if it was faulty out of the box?
i didn't know, i told apple and optus 2 weeks later about the problem, which optus tech support(like always refuse to acknowledge the device have problem) but then i had uni
might have to employ fair trading
is there anyway to sue optus for giving faulty products and running away by giving referb products as a result
No.
Get a refind
definitely would have done it id i bought it at JB, or Harvey norman
Any replacements at the apple store are refurbs. Im assuming optus would get their replacements from Apple.
I would just take it to an apple store - youll get a new stat warranty with refurb anyway so nothing to worry about