Cheap TV has developed defect (lines running down the screen) within 2 year warranty period.
Manufacturer has offered replacement or repair after assessment, though can only extend 6 months warranty on the replaced item.
What are my rights?
Obviously the early defect has instilled no confidence that their replacement will last for another 2 years.
Don't they have to offer another 2 years from when I receive the replacement?
Thanks in advance.
What if the shoddy replacement breaks within months? Then I'm still out of pocket with a broken TV.
You forgot that you would have had the use of a TV for two years?
I would have had the use of a TV for potentially 4 years if not for bad manufacturing. What's your point?
@mustkill: The point is:
you would have had the use of a TV for two years
… and that's what you paid for.
You're making it as if you've received nothing out of your purchase except a broken TV. The TV didn't arrive broken.
It may as well have been..
You can't unwatch your TV.
…fails to even serve out its warranty period.
The original may not have but the replacement will. The added total service life would still be more than the warranty period.
You only paid for ONE TV, why do you think you get TWO warranty periods?
You have the right to pay a bit more for a quality TV next time?
I definitely will. Though it's unreasonable to expect a TV to last less than 2 years?
Cheap TV
Though it's unreasonable to expect a cheap TV to last less than 2 years?
Or is it?
Why offer 2 year warranty then if it is an unreasonable timeframe? LOL
@mustkill: Their business plan accommodates the cost of replacing your TV as many times as it fails over a period of two years.
Ie. (cost of providing a TV from manufacturing to delivery) x (length of warranty / average service life) < sale price
Why offer 2 year warranty then if it is an unreasonable timeframe?
Manufacturer went above and beyond.
Unreasonable consumer wants everything for nothing.
LOL
Ok.
"I can't afford to buy cheap." - some scholarly dude.
Don't they have to offer another 2 years from when I receive the replacement?
No. Just the remainder of the original warranty is all that is legally required.
Any more is good will from the manufacturer.
Thank you for this. Do you know if there's any legislation regarding warranty on replacement?
Do you know if there's any legislation regarding warranty on replacement?
"No. Just the remainder of the original warranty is all that is legally required.
Any more is good will from the manufacturer."
It's the same legislation that gives you the warranty in the first place - one purchase, one warranty.
Thank you all.
@mustkill: Though I have to caveat all the above with: The length of the manufacturer's warranty DOESN'T determine the reasonable time for your Australian Consumer Law rights, so you could (depending on price/model/features/etc of the TV) have a consumer guarantee under the ACL that's longer than 2 years.
Why?