Just saw this on news.com.au. Hopefully, this will benefit someone here.
Terms-Customers who order groceries totalling more than $100 to their home won’t pay a delivery fee, while click and collect shoppers will get a $10 discount if they spend more than $150 and order before October 10.
Mod: Removed duplicate from title.
I thought if you pay by credit card in woolworths online you get refund back in same credit card and you only get gift card refund if you paid by gift card in the first place
I order from Woollies once a week. I've always had the money returned to my account. Never by gift card.
Out of stock items are an issue. If you choose to accept substitutions you end up getting something you don't want & then have to go to the store to credit. If you don't allow substitutions you get notified when its too late to change your order. You then either need to go to the shop or re-order & pay delivery again (maybe they should offer free delivery for re-orders done within 24 hours?).
All of this defeats the purpose of online ordering.
Exactly.
Australia is one of the few developed nations where people still have to shop offline coz we don't have a single proper online retailer. eBay is extremely unreliable and full of scammers and chinese products. Amazon AU is growing but will take 2 more years before they stock all products and can beat Coles/Woolies.
Don't get me started on Aus Post.
A lot of developing nations are way ahead in the online game IMO.
if you don't like it you can leave.
it should be obvious that other counties have denser populations so online shopping services are more worthwhile to set up.
Used coles for years with loads of poor experiences until I tried woolworths and never had any issues with them.
Reverse for us. Probably varies by store though.
We change between the two fairly frequently, depending on deals. For our locale, Coles tends to more reliable for actually getting the stuff to your car than woolies, and seems to track better.
Same. Coles gives you exact estimate of the driver's arrival time while woolies drivers are always late for me.
But my main issue is stock availability. They have cancelled in many instances full orders while ww never done that. My shopping is once a month of around 600 dollars.
Same here. I do think it has to do with the individual store, but in general the experience with Coles was a lot better.
With that said, I’ve stopped buying from them since they got rid of free shipping (after $100 spend) with the Coles MasterCard.
They do triple points (instead of double) now, some sort of compensation I guess xD
Yes I also stopped using Coles for the same reason. They lost so many customers because of that ridiculous decision that they're now desperate!
Look back in 2010 I had the same experience but recently coles has been very bad for me. Back then ww was terrible service overall in my opinion.
Free delivery over $100 with Coles online "this month only"
Free delivery over $49 with Coles @ eBay permanent
Free delivery with Prime @ Amazon permanent
It doesn't seem that groundbreaking.
May be more special on Coles online vs Coles @ eBay?
Except Prime isn't free?
Yeah, I do get that. But if you are paying for Prime anyway, which I know a lot of people are. If you don't want to pay for prime, it's free delivery over $39/$49 anyway.
Which is still better than $100.
Nope, specially when they were used to offer same day delivery with their credit card and the they sold to Citibank and took that option out of the credit card.
As per my previous experience with Coles Online, when stuff is out of stock, they either subsitute or charge you less. They'll pre-authroise the amt of the order before dispatching and charge you the ACTUAL amt after they got your stuff on the truck.
Just a note for those doing it, the delivery fee comes off AFTER you have selected your delivery time.
So it doesn't matter how much the delivery fee is, along as your shop is over $100, it will be discounted delivery in checkout.
Good offer but their website is incredibly frustrating, especially check-out. Woolies’ is not perfect either, but it is much better shopping experience. Also Coles has cut a lot of great products out of their selection.
Note it doesn't appear to stack with SEP10 - I got "not yet qualified" even though I had ~$180 in the cart, likely due to me having automatically gained free delivery.
It stacked fine for my order delivered yesterday
crazyboy on 06/09/2019 - 13:46 Comment score below threshold.