StarHub Prepaid Sim Question

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StarHub

• 

  CC123 on 12/08/2019 - 22:14

  +1

  Is there a way to check balance with text message?

  Try the below - not sure if it will work but you can try

  JHappy *123# is a self-help service that gives you access to StarHub mobile prepaid services anytime, anywhere, at your convenience. Just dial *123# to manage your account, purchase plans, activate services and more. It's that simple!
  * Check your StarHub prepaid card credit balance and expiry.
  * Top up your StarHub prepaid card.
  * Buy voice and data plans.
  * Activate Value-Added Services, bonuses and more.

  Source

  • 

    arctan on 12/08/2019 - 22:39

    I dialed *123# but it's not working for me…

• 

  pollambo on 12/08/2019 - 23:00

  I had the same problem, just recharge the SIM via the website and it'll work again.

  If your credit is expired *123# won't work.

• 

  ronnknee on 13/08/2019 - 11:19

  You will need to contact customer service who will reactivate your number and then you need to do a top up do keep it active.

  General Service Hotline
  Available 24 hours
  Call 1633
  (> or +65 6820 1633 from overseas)

• 

  alienurbanite on 18/08/2019 - 21:00

  Does anybody know why this happens? I had 50 dollar credit on it. Signed up for a 30 day plan. Should have plenty of credit left to use for my next trip in September. Today when I went to add money to keep the card active, I only have 2 cents left.

  Does the card automatically deduct money every so often to maintain itself?

  • 

    donbot on 08/09/2019 - 20:44

    Not that I've experienced. I just added 90 days of expiry to our Sims tonight to keep the credit active, and the $20-30 of credit we had following their use in April was still there tonight, ready to use in a few weeks.

    Keep in mind that these Sims do roam - have you had them in a device without wifi when home? I'm always super cautious not to chew up credit by accodentlynuaing roaming data before buying a pack when I put the Sims in. Wouldn't take much to chew credit without a data pack enabled.