Groupon cancelling purchase after using Cashrewards

Lrobwa on 08/08/2019 - 19:03
Last edited 08/08/2019 - 19:09

Hi all, I purchased a hotel deal for Bali which was listed for $3839. I went with it because cashrewards had a 15% cashback and I also used a $100 voucher from their "ASIASALE" code.

I got a receipt from them after i purchased and cashrewards confirmed my $560.82 cash back.

I then get an email from them today to say "We’re sorry, but we were unable to process your order for Seven Nights, Ocean View Suite, Two Adults and Two Children. We kindly request you try placing your order again using a different payment method, such as Paypal or an alternative debit/credit card" as if my payment bounced.

The money had actually come out and then they refunded it. I emailed them querying it and I got the response " Unfortunately due to a technical issue you were unable to make this purchase, please accept our apologies. We can confirm you have not been charged for this transaction. We kindly invite you to make the purchase again in order to complete your order by clicking the above link or visiting the Groupon website directly.

Please accept our sincere apologies for any inconvenience caused, this is an isolated incident and we will endeavor to ensure it does not happen again.

Now cashrewards is 5% today…go figure……smells off to me.

Im not happy !!

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Comments

  • Okayy on 08/08/2019 - 19:08
    +1

    That’s sucks

    • robwa on 08/08/2019 - 19:10

      i know right, i feel cheated

  • Oxenfree123 on 08/08/2019 - 19:16

    If we are going to trust Groupon, and trust that it was just a technical error and due to that technical error you're out of pocket, they really should honor the price prior to their technical error occurring.

    Is that in their T&C's? No. Are they legally obligated? Probably not. Is it unfortunate that they will be out of pocket due to having to cover the cashrewards 15%? Yep. That's just good business practice for mine.

    • Gaz1 on 08/08/2019 - 19:24

      I guess the issue is that (I presume) the Groupon price is still the saem, its just the cashrewards cashback that has changed back to the default.
      Perhaps contact cashrewards & see if they will increase the cashback for you considering the circumstances, otherwise wait & see if they have another promotion (hoping the accom price doesn't change).

  • Almost Banned on 08/08/2019 - 19:20

    This might constitute misleading and deceptive conduct - in that it was misleading as to price and availability.
    It may also be the case that the contract was completed on them deducting the money.
    However, what are you going to do about it?

    • robwa on 08/08/2019 - 19:23

      i wonder what consumer protection would have to say about it

  • Clear on 08/08/2019 - 19:21

    So it was Groupon who contacted you? Nothing Cashrewards can do about that if the merchant rejects your payment.

    No different to having a rewards credit card. You wouldn't blame the card for it.

    • robwa on 08/08/2019 - 19:22

      it was groupon who contacted me. They took my payment, then refunded it.

  • Typical16-bitEnjoyer on 08/08/2019 - 20:08

    Credit card or PayPal?

    • robwa on 08/08/2019 - 20:10

      credit card

      • Typical16-bitEnjoyer on 08/08/2019 - 20:13

        So they reversed the transaction, right?

        • robwa on 08/08/2019 - 20:15

          yes payment came out of the account, then they refunded, first saying there was a problem with my payment and to use a different card, then said it was a once off technical error

          • Typical16-bitEnjoyer on 08/08/2019 - 20:17

            @robwa: There's a difference between a reversal and a refund.

            In any event your situation involves a purchase via a merchant and vendor relationship with a third party cashback provider on the side. Rock and a hard place.

            I assume Groupon's price is still the same? That'll be their argument.

            Groupon will blame the vendor for cancelling the deal, or blame their payment provider (or yours).

            Cashrewards will say they didn't reverse the transaction. That'll be their argument.

  • robwa on 08/08/2019 - 20:25

    the payment went through so i assume that's a refund ?

  • EFC94 on 08/08/2019 - 21:24
    +3

    Considering it's Bali, consider it a blessing in disguise that it was cancelled.

    • robwa on 08/08/2019 - 21:31

      haha, we've been to the hotel before, we loved it !

  • Neoika on 08/08/2019 - 22:06
    +1

    15% cashback happens almost every week now. Just wait for a few days with a discount code.

  • knobbs on 09/08/2019 - 14:16

    Your lucky day OP, Shopback have 15% cashback and 10% off code

    https://www.ozbargain.com.au/node/475837

    Get in quick for an even better deal, stick it to them! (assuming they don't cancel again)

    • robwa on 10/08/2019 - 10:54

      only seen this now noooooooooooo

  • robwa on 11/08/2019 - 19:18
    +2

    Booked it again with 15% cashback, lets see what happens

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