ClubDeals.com.au respond to a complaint in less than half an hour!

dasher86 on 23/06/2011 - 16:19

That is fast customer service

Hi XXXXX,

Thank you for contacting the Team at ClubDeals.

We've just checked your account and it does have the $50 credit their however the Promotional Code is not in all Capitals - this may be the issue.

I will contact my website team and try and get this amended in our system so that it still recognises it during the checkout process as it is doing in the sign-up process.

In the meantime - ClubDeals will be happy to transfer the $5 back to a nominated bank account straight away for you.

Please advise of your bank details and we will happily do this straight away for you.

We regret any inconvenience this has caused you.

Please don't hesitate to contact us for any other questions or issues.

Kind Regards,

The Team at ClubDeals.
clubdeals.com.au

Archived

closed Comments

  • issh on 23/06/2011 - 16:32

    haha that's great

    but of course though there are many factors included(time of day, how many staff are available at that time, how much emails/complaints are being sent)

  • finance on 24/06/2011 - 08:50

    they are still new, so not many ppl complaining or emailing probably.

    but it'll slow down if their get bigger with more customers!

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