Bought Li-Ion Spare Mobile Phone Battery From AliExpress But Returned Back To Seller?

CVonC on 01/08/2019 - 15:28

Bought this for my Telstra Buzz (ZTE Q Blade Lux) but seller has contacted me stating:

We are really sorry to inform you that your parcel has been return back by post office due to Aviation Control.

As for your order, we would like to refund to you.
Could please open a dispute by "Parcel received - Personal Reason - I no longer need the product"
And then inform us then so that we can refund to you soon

We are really sorry for your inconvenience and hope to get your understand.
Please leave message free if any question.
We will reply to you as soon as possible!

I guess it's pointless to ask them to resend it to me as there's no chance I'd be able to get the battery into Australia? It's only 2200mAH :/

Electrical & Electronics

Related Stores

AliExpress
AliExpress
Marketplace

Comments

  • Quantumcat on 01/08/2019 - 15:47
    +3

    I don't know anything about Ali Express so feel free to disregard, but I would be deeply suspicious of being asked to say that you no longer require the product (maybe they are avoiding negative points on their account or they want to be able to only give a partial refund?). If they can't ship it to you, let them put in their own reason…

  • [Deactivated] on 01/08/2019 - 15:47
    +2

    Why should you have to "admit" you've changed your mind for a refund to happen?

    Sounds dodgy to me. I wouldn't comply.

    • HighAndDry on 01/08/2019 - 17:18
      +2

      Yeah. I'd just tell AliExpress - item not received, and request the refund. It probably puts a mark against the seller though, which is why they're asking OP to lie, so depends on how nice OP is feeling I guess.

      • jiberz on 01/08/2019 - 20:03
        +1

        I have had a lot of sellers try and stall until protection runs out, offer partial refunds and then when you refuse wait the absolute maximum amount of time before refund processed and more. If you want your money, don't risk it.

  • tpup1 on 01/08/2019 - 16:29
    +2

    Sounds dodgy to me

    Open a dispute, click item not received, then under reason click customs problem.

    Plenty of scammers on AliExpress, I'd be cautious

    • Kangal on 01/08/2019 - 17:17

      ^This, and tshow and Kangal approve

  • Morien on 01/08/2019 - 17:55
    +1

    Just do as they ask.

    They can't post the item, and Aliexpress will penalize them for any other reason.

    Not their fault, and they have been upfront and honest with you.

  • bobbified on 01/08/2019 - 21:00

    Sounds like the parcel was rejected because of the battery.

    Its not a lot of money so I would just do what they ask and get the refund. Doing so won't harm your account, but not doing so might harm theirs. I'd say it's one of the few that got caught and rejected so it's not like the seller was trying to scam or anything.

  • CVonC on 01/08/2019 - 22:12

    Thanks for the replies guys. Well here are the tracking info.

    This is in the order details in AE:

    2019.07.22 18:18 (GMT-7): Returned to Sender
    2019.07.22 16:37 (GMT-7): Delivery arranged
    2019.07.11 18:52 (GMT-7): Arrival at Sorting Center
    2019.07.11 16:46 (GMT-7): Despatch from Sorting Center
    2019.07.06 23:14 (GMT-7): Despatch from Sorting Center
    2019.07.06 19:40 (GMT-7): Posting

    This is from http://www.17track.net/:

    Number: XXXXXXXXXXXXX
    Package status: Alert
    Country: China -> Australia
    Destination:
    2019-07-06 19:40, CN-, CHINA, Received item from Sender (Outbound)
    Origin:
    2019-07-22 18:18, Shenzhen, Return
    2019-07-22 16:37, Shenzhen, China Post Group Company, Shenzhen Longgang District Delivery Division of the Sales Department of Yantian Business Department arranged delivery, is expected to be delivered by 21:00:00 (postman name: Feng Jinli; contact phone: 1847552971)
    2019-07-11 18:52, Shenzhen, arrived at China Post Group Company Shenzhen Longgang District Delivery Business Department of Yantian Business Department Processing Center
    2019-07-11 16:46, Shenzhen, has left the Shenzhen Processing Center, sent to China Post Group Company Shenzhen Longgang District Delivery Business Department
    2019-07-06 19:40, Shenzhen, China Post Group Company, Shenzhen Longgang District Delivery Division of the Sales Department of Yantian Business Department has received a copy (Lin Kejun)

    Did it even get to Australia?

Login or Join to leave a comment
Login Join