Banned from Purchasing from an eBay Store - Computer Alliance after returning an item

Carpo on 30/07/2019 - 09:02

Just wondering if others have had a similar experience with any ebay sellers after you return an item?

Here is what happened..

I purchased a full size razer keyboard from CA and when it arrived it was too big for my desk, i'm an ebay plus member so i have free returns and thought i will return it as its not suitable and will instead purchase the tenkey less version. I messaged them regarding swapping and paying the difference which was never replied to.

I purchased the tenkey less version also from CA (there was 20% off at the time of these sales) and put through a request to return the full size one the same day it arrived. I was then told because i opened the box they wouldn't provide me with a full refund only partial and i replied that its not used and eventually had to go through ebay support and was able to get my full refund.

Fast forward to today browsing the ebay plus sales and i tried to add an item to the cart from CA and it doesn't allow me i get an error, i speak with ebay support and they said there are some buyer requirements set which can be preventing me and to contact the seller. I contacted CA and i got this reply:

"Look like there was some issue with returning a keyboard in the past. Better you buy elsewhere"

Has anyone else had an issue like this before? I find it ridiculous that because i returned an item they ban me from any future purchases, it doesn't sound like good business practice to me, what happens if something happens to an item that's under warranty would they also just ban the user from any future purchases because its an inconvenience to them?

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Comments

        • spackbace on 30/07/2019 - 12:11
          +3

          That's what she said? 😂

          • hey aj on 31/07/2019 - 11:13
            +1

            @spackbace: Not a question, she definitely said it.

      • magic8ballgag on 31/07/2019 - 07:52
        +1

        Would you be happy if you bought a new keyboard and got a used one?

        That would imply that CA would resell the opened/used keyboard as brand new?

        Given very tight margins businesses cant afford shit like this.

        No one is forcing CA to sell their products via eBay, they are more than welcome to sell exclusively via their website and implement whatever return policy they see fit.

    • hey aj on 31/07/2019 - 11:02
      +2

      I mean,

      Instantly knew you were being sarcastic when you personalized your response like a monologue. The comments about the desk not growing should of been a dead giveaway for those not as quick to pick it up.

  • ibuy on 30/07/2019 - 10:27
    +4

    All sellers on eBay can ban any buyer they want regardless of whether there is a transaction or not. There are some buyers who are scammers (not saying you) who buy and return things or bid and don’t pay.

    Your best bet is to leave feedback on your experience.

    However before leaving feedback to contact the seller to see if there is anything you can do to remedy the situation.

    If not you can leave negative feedback if you feel the experience is poor. The seller if they are concerned about their reputation may ask for a resolution which includes revising feedback on your part.

    It is often difficult to buy things without physically seeing them. Prior to purchase you do need to check these things and normally it is by visiting a bricks and mortar store and/or noting down details (measurements) in the description if they have put it in there.

    If a seller has a no return policy then even though you have eBay plus you have violated their terms. It is important to check each seller’s terms and conditions of sale if they have detailed them in their listing. Unfortunately a seller can’t stop listings from being eBay plus listings and eBay don’t provide proper reasons for marking a seller’s item as eBay plus. (I have had items marked with eBay plus even though I only sell a few items and am currently not a top rated seller)

    If they do have a returns policy then you need to check what condition they accept returns. If may be for example that an item remains unopened and sealed. It is possible you could have checked the size without opening the box because boxes are about the same size as the keyboard.

    Assuming the item you seek is readily available elsewhere then you are able to look around and find other sellers who have it. I wouldn’t stress too much. If they have something you really want you could ask a friend to help buy it for you and have it sent to their address. You don’t want it sent to yours in case they trace it back to you and could ban your friend as well.

  • profar on 30/07/2019 - 10:28
    +2

    OP you make me feel happy with my policy of never returning to some big Ebay biz's that I value greatly .

    I'm happy to lose a small % to never get on their radars .

    According to eBay you were within your rights to return the item. According to eBay they are within their rights to exclude you from being a customer for whatever reason they see fit. I don't see the issue

    Agree with Geech :)

    • Boioioioi on 01/08/2019 - 07:38

      I've been banned by an eBay store because they sold me a shitty product (didn't match description or suit purpose) for which I got a refund. I needed to buy from them again as nobody else in Australia had something I was looking for, I just made the purchase as a guest on ebay and it worked fine.

  • altomic on 30/07/2019 - 10:44
    +2

    just make another ebay account.

    • Lexan on 02/08/2019 - 11:02

      Probably +500 feedbacks will be wasted

      • Lichen6420 on 03/08/2019 - 11:08

        Who cares… Feedback as a buyer has zero meaning.

        Only matters if your selling things.

  • akyeeeahdude on 30/07/2019 - 10:55
    +18

    I'm a bit conflicted with this one - I returned something under Ebay plus before but I wouldn't have dreamed of opening it and then trying to return. I've always thought if you open = no return.

    • Typical16-bitEnjoyer on 30/07/2019 - 11:48
      +2

      That's where there's some confusion on eBay's behalf. It doesn't say you can't open the item - it just says the item must be returned in the same condition you received it. Whatever OP did with repackaging it made it obvious the keyboard had been opened and used. That's on them.

      The other problem is a lot of retailers have "Returns accepted" on their items, thinking nobody will ever pay return postage or bother, and along comes eBay Plus where eBay is paying the buyers return shipping costs from their own kitty. Retailers suddenly have an influx of change of mind returns of <30 day used products ala. Amazon…

      • HighAndDry on 30/07/2019 - 13:38
        +2

        it just says the item must be returned in the same condition you received it.

        Any product that comes sealed, "same condition" I'd assume also means "still sealed". The seller likely just didn't want the hassle of disputing it via eBay, easier to just ban bad buyers.

        • Typical16-bitEnjoyer on 30/07/2019 - 16:39
          +3

          Of course but eBay being typical eBay they keep it vague. See here

          "Can I return an item if I've used it? If you're returning an item because you changed your mind, you must return it in the same condition as you received it. You must also include, in the same condition as it was received:"

          Not hard for OP to put the plastic wrap back over the keyboard, zip tie the cord and place it back in the box like new.

          End of the day it's eBay. They'll side with the buyer anyways.

          • Chewiebacca on 31/07/2019 - 10:51
            +7

            @Typical16-bitEnjoyer: It’s not vague at all. Brand new when it arrived, no longer brand new when wanting to return.

            Brand New =/= Like New.

            Consumers have been spoilt for return policies by the big companies (Bunnings, JB, IKEA etc), there is nothing vague about this at all, just people having a whinge when things don’t go their way.

            • Typical16-bitEnjoyer on 01/08/2019 - 08:35
              +1

              @Chewiebacca: I hear what you're saying but eBay literally answered the question - can I return an item if I've used it, and confirmed you can.

              • HighAndDry on 01/08/2019 - 09:48

                @Typical16-bitEnjoyer:

                and confirmed you can.

                They didn't - they just dodged saying "No" straight up because that looks bad in marketing terms. But the answer was definitely a "No". "Used" is not the same condition as "New" and especially not "Brand New".

                • Typical16-bitEnjoyer on 01/08/2019 - 13:41

                  @HighAndDry:

                  But the answer was definitely a "No".

                  I don't believe your interpretation is ebay's interpretation. They're pretty clear with their answer.

                  It's quite easy to open a product, test it, return it back into it's packaging so it looks exactly the same as received. That's "returning it in the same condition as received."

                  OP obviously didn't. Maybe they threw out the plastic packaging, zip ties. Who knows. Not us that's for sure because OP has gone AWOL after being roasted here.

                  • HighAndDry on 01/08/2019 - 13:42

                    @Typical16-bitEnjoyer:

                    It's quite easy to open a product, test it, return it back into it's packaging so it looks exactly the same as received.

                    "Looks the same" is "Like New".

                    "Brand New" would be unopened, whether or not you repackaged it or not. Plus - the seller has no way to know that you've repackaged it properly without checking it, and that takes time and money.

                    Really, "same condition" isn't ambiguous. Unopened is a condition. Same condition is still unopened.

      • ankor on 03/08/2019 - 09:51

        probably potato chip crumbs in the keyboard.

    • Lichen6420 on 03/08/2019 - 11:11
      +3

      I too have returned something with EBay plus.

      Purchased an Xbox One X package from Microsoft Ebay store but then found a better offer advertised a couple of days later. Picked it up, slapped a return label back on it and off it went, fully sealed and never opened. Felt bad enough doing that as they got burned on postage both ways.

      I would never expect to return an opened item for simply changing my mind. If it was my store i wouldn't want that type of customer back either.

      • love2buy on 03/08/2019 - 14:13

        On the flip side, you have helped support the people who delivered your package at microsoft's and ebay's expense which isn't so bad.

  • SnoozeAndLose on 30/07/2019 - 10:58

    It is just the seller put you into the blacklist, northing to do with eBay nor eBay plus

  • Some Human on 30/07/2019 - 11:44
    +10

    I would also ban any buyer I had an issue with.

  • Bid Sniper on 30/07/2019 - 12:10
    +8

    I cancelled an order with them for $2K worth of stuff. Refund right away and still buy from them time to time.

    Its their business, they can ban whomever they like.

    • nushydude on 31/07/2019 - 07:50
      +3

      Cancellation of an order doesn't cost them much or if at all (if they haven't started processing it). Not the case with returning an open box.

  • dcep on 30/07/2019 - 12:33
    +28

    Are you ok for shop selling you opened box unused keyboard returned by previous customer at full normal price?

    • allegiance86 on 31/07/2019 - 10:50
      +2

      Exactly this

    • Herbse on 31/07/2019 - 11:31

      Thank you

    • neyo on 01/08/2019 - 21:12

      Why read so hard to

  • Illian on 30/07/2019 - 13:42
    +4

    Why did you open it? Sounds like they hand out bans like candy, but maybe you had it coming.

  • roddy84 on 30/07/2019 - 14:22
    +3

    Like the OP Id be pretty pissed if CA banned me.

    They are pretty good sellers and Id miss shopping with them.

    Wonder how many sellers value the OP as a buyer? Seems like a good call by CA but Im unsure what the OP hoped to achieve by starting this thread. Maybe we should gofundme a bigger desk for him.

  • foxmulder on 30/07/2019 - 14:33
    +6

    If you open the item, seller is entitled to keep part of the order amount to reselle the product not as brand new anymore and obviously at discounted price. It will take relisting the item on different listing or even took more photos to point out item issues from previous customer handling. If the restocking fee is reasonable and you argue on and on about getting full refund, seller will block you to prevent future issues with the you. Any sane seller will do the same.

    • Quantumcat on 30/07/2019 - 15:48
      +1

      If you open the item, seller is entitled to keep part of the order amount to reselle the product not as brand new anymore and obviously at discounted price

      Not if it is an ebay plus item, then you can return it for any reason and get a full refund

      • foxmulder on 30/07/2019 - 15:59
        +3

        Where do you see buyer will get full refund regardless the item condition? https://pages2.ebay.com.au/plus/terms-and-conditions

        • Quantumcat on 30/07/2019 - 17:30

          Right in your link

          4.1.2

          You are entitled to free returns on eBay Plus items, subject to clauses 4.4, 4.6 and 4.7

          4.4

          You are only entitled to the benefits set out in clause 4.1 when you purchase eBay Plus items for personal/ domestic rather than business purposes

          4.6

          You are only entitled to return an eBay Plus item for free when:
          You have purchased the item using the “Buy it Now” function (not “Best Offer”);
          You return the item within 30 days of receipt or, if the seller offers a longer returns period, within the seller's return timeframe;
          You return the item through eBay’s inflow returns services;
          You return the item via eBay’s designated shipping partners (Australia Post and ParcelPoint);
          You select a satchel that is appropriate in size for the item being returned; and
          You select a standard returns label. Returns via courier pick up and express returns are excluded.

          4.7

          eBay reserves the right, in its discretion, to limit the number of free deliveries of eBay Plus items you may receive and/ or the number of free returns of eBay Plus items you may make if it determines that the number of free deliveries you are receiving and/ or returns you are making with eBay Plus is excessive. Further, eBay reserves the right, in its discretion, to terminate your eBay Plus membership and exclude you from participating in the eBay Plus program in the future if it determines that the number of free deliveries you are receiving and/ or returns you are making with eBay Plus is excessive.

          • foxmulder on 30/07/2019 - 17:44
            +4

            @Quantumcat: Maybe I'm blind, I just can't see the full refund in the words you quote. Does the full refund is implied by the word 'free returns'?

            • Quantumcat on 30/07/2019 - 18:13
              -2

              @foxmulder: Yes. Free returns means you can return it without paying for postage. Returning means returning for a refund. That's the main reason that people would become ebay plus members (so many items are free postage anyway that free postage on ebay plus isn't a huge benefit).

              If you start a returns process through ebay and the seller accepts (which they're forced to do if it is an ebay plus item and the buyer is an ebay plus member), then ebay will refund the buyer when the return tracking number is marked as delivered. The seller won't get a chance to deduct anything as it isn't them who is giving a refund, it is ebay doing it. To be a partial refund that would have to be worked out in the ebay returns process, or, have it be worked out outside ebay (not recommended as the seller could just keep your item and not give you any refund).

              • dcep on 31/07/2019 - 10:55
                +2

                @Quantumcat: mind to quote the item condition upon returning ?

              • foxmulder on 31/07/2019 - 12:18

                @Quantumcat: eBay may have used the word 'free returns' to refer situation on change of mind when buyer usually pays for return shipping, but for plus member - eBay will pay for it. That's pretty much it. In the case of free shipping if item returned unopened, buyer will get full refund, but in the case of opened, seller can apply reasonable restocking fee as they see fit even refuse in the case of missing box or used.

                Check out eBay plus page and eBay return page - you won't find anything about getting full refund for change of mind if the product return is not the same condition.

                eBay return process is inadequate. Briefly, they used to provide option of partial refund, but then they removed it, regardless the item is eBay plus or non eBay plus. Seller can still issue partial refund manually via buyer's PayPal payment.

                • Quantumcat on 31/07/2019 - 12:34

                  @foxmulder:

                  Check out eBay plus page and eBay return page - you won't find anything about getting full refund for change of mind if the product return is not the same condition.

                  Exactly, because returns are not dependent on item condition. To prove your point there would need to be something that stated it only applied on unopened items or similar.

                  Seller can still issue partial refund manually via buyer's PayPal payment

                  Exactly, there is no option for partial refund if the buyer initiates a return through ebay. Ebay will issue a refund and there's nothing the seller can do about that.

  • Yummy on 30/07/2019 - 15:43
    +1

    OP, I'd banned my local Maccas. I am with you so don't feel bad.

  • twdnewh on 30/07/2019 - 16:10
    +13

    Technically both did nothing wrong; you returned an item as per ebay plus and seller banned you as per their right to do so.

    You're looking at it purely from your point of view, try for a moment to think about the seller. You knew you had limited space, and you bought a full size keyboard without thinking to check if it would fit?; you did this AND opened the package without care, knowing you were covered and able to return. While this is technically allowed, it kinda comes off as inconsiderate and the seller now has to absorb a loss because of your lack of foresight. I honestly don't blame them for not wanting to have to deal with this kind of situation again. From a customer service prospective though, they could have probably replied to you in a better manner.

    • nfr on 30/07/2019 - 19:44
      +2

      They could have, not sure how though. How do you pleasingly tell someone he's banned?

      • twdnewh on 31/07/2019 - 09:29
        +1

        I would make the reason for the decision to ban a little clearer; as it's obvious from this post that the OP does not feel there was any "problem" with returning an opened item with no faults.

        • nfr on 31/07/2019 - 10:41
          +1

          He's still not going to be happy though, and what if he asked to be unbanned?

          This loss loss outcome would have been avoided had eBay Plus not encouraged changed of mind returns.

          • HighAndDry on 31/07/2019 - 11:45
            +3

            @nfr: It's not change of mind returns that are the issue - it's returning products not in their original condition. If OP received it, and without opening it (because the BOX would be a dead giveaway) that it'd be too big, he could've returned it no issues.

            Edit: Lots of reasons someone might change their mind without having to open a product: they find something better, they realise it's missing a feature they want, they realise their CC is maxed out, they get yelled at by their SO, etc.

            • outlander on 31/07/2019 - 19:26
              +1

              @HighAndDry: If you want to argue on technical grounds, is it ever really possible to return a product in original condition? Even handling the box irreversibly changes it. A single touch removes millions of molecules. The product is changed. Therefor, it is illegable to return based on the conditions.

              Do you see how faulty the logic is?

              • HighAndDry on 31/07/2019 - 19:31
                +1

                @outlander:

                is it ever really possible to return a product in original condition?

                In so far as not materially reducing its value, yes, by not opening it or unsealing it or otherwise damaging the packaging.

                I don't care if a box has been touched by someone else. I'll care if the product has been opened or the box is broken.

                • outlander on 31/07/2019 - 19:35
                  -2

                  @HighAndDry: What you care about, is infinitely malleable my good man.

                  I bet if I asked you 'would you pay an extra $5 to have an item in its original box, or save the $5 and leave the box' you would do a value calculation, and elect for the non-box option.

                  Because what is a box, really.

                  • HighAndDry on 31/07/2019 - 19:37
                    +3

                    @outlander:

                    or save the $5 and leave the box' you would do a value calculation, and elect for the non-box option.

                    Yes.

                    I'm glad you agree that a product without a box would cause a seller to offer a discount, which is why OP has reduced the value of the product by opening it.

                  • Chewiebacca on 31/07/2019 - 21:53
                    +2

                    @outlander:

                    Because what is a box, really.

                    A sealed box provides assurance that the item is brand new. There are plenty of markets where the seal alone has a massive effect on the value.

                    If I bought a product marketed as brand new and it arrived, seal broken and the insides tampered with, I wouldn’t be happy, because it’s not brand new.

                    There’s a reason stores have open-box/demo clearances, and it’s because of customers like OP.

                    The reality is that normal people prefer their items ‘brand new’ when purchasing ‘brand new’.

                    • outlander on 31/07/2019 - 22:43
                      -1

                      @Chewiebacca:

                      The reality is that normal people prefer their items ‘brand new’ when purchasing ‘brand new’.

                      What is 'brand new'? Is it untouched? Because guess what, people still make things, and they have to touch them to package them in a box. It isn't magicked into existence by fairies, you know. 'Brand new' as you understand it, is just an illusion, subscribed to the foolish and dimwitted.

                      • Zarlia on 01/08/2019 - 17:06
                        +1

                        @outlander: Brand new is how it came from the factory

                      • [Deactivated] on 02/08/2019 - 11:33
                        +2

                        @outlander: It handle in factory by worker to check on the quality and usually handle with care and usually are clean before packaged.

                        You clearly haven't seen some people repackaging skills for returns. It sometimes have missing item.

                        If I wanted to buy a opened box or second hand, I know what im getting into but if buying from something that is claimed to be brand new I expect to get everything that is expected from factory.

                        If only the OP have shown what was condition when he return, we all could make up a better opinion.

  • Synerg1e on 30/07/2019 - 18:30
    +9

    As soon as you opened it the value depreciated so don't see what's wrong with the seller charging a restocking fee.

    They blocked you because they don't want to deal your sh-t again. I think that's fair.

    Most people don't want someone's greasy fingers that have touched their "new" keyboard.

  • macfudd on 30/07/2019 - 22:37
    +1

    While I agree with those who say the OP should have checked the desk size first, I don't agree that the store is going to to relist the item at a lesser price unless he went all 'Hulk Smash' when opening the box. Guarantee it just went out to the next person who placed an order. Receiving items that have clearly been opened and resealed (or seeing them on the shelves in the case of retail stores) is pretty common. A bit of shrink wrap or thick plastic sticker and most people don't even notice.
    If we had a post that said 'I ordered a new keyboard off ebay and someone had clearly opened the box already, but everything is inside and the keyboard works perfectly and other than the box being opened its all brand new, should I ask for a discount', most people here would just laugh.

    As for being banned, just suck it up and move on, it's one store out of the thousands of very similarly priced ones in Australia who stock those products.

    • HighAndDry on 31/07/2019 - 11:47
      +1

      If we had a post that said 'I ordered a new keyboard off ebay and someone had clearly opened the box already, but everything is inside and the keyboard works perfectly and other than the box being opened its all brand new, should I ask for a discount', most people here would just laugh.

      If OP hadn't opened it, CA could put it right back on the shelf no issues.

      Because OP has opened it, even if CA could still sell it as "Brand New", they'd still have to check that it still works, check that it's clean, check that all accessories and manuals and paperwork are there.

      That's extra work and cost.

    • HashBrown on 02/08/2019 - 17:55
      +2

      If the box has been opened and the listing doesn't make it clear(open box) , I would file a complaints, asking for partial refund or outright return it since it doesn't match description and I have no idea if there is any potential faults with the product.

      Are you OK paying full price for an open box item? And why most people here should laugh?

      • macfudd on 02/08/2019 - 23:39
        +1

        Me personally? Yeah, I am and have done so. It's the packaging, it goes straight in the bin after my toddler and I have fun opening it like deranged spider monkeys. It has literally no value or attachment for me so I wouldn't need or chase a partial refund or discount. But that's just me, clearly you place more value on it, that's cool, I respect that.
        I presume your concern over potential faults is because you assume the stores aren't going to check the product like HighAndDry says they do? Probably right if so - however there's still a warranty.

        But my post seems to being read as something beyond what I wrote - I said that a store was likely to sell a return again at full price, that's what many online & retail stores seem to do. Thats based on my time in retail and people I know who work retail. I didn't say whether they should do it, I didn't say they should or shouldn't charge a restocking fee etc - just that its what I see stores still doing, so I can only assume it's because many people don't particularly care. If a store charges a restocking fee because they actually do have someone test the product and then sell at a discount and/or use accurate listings then good on them.

        And I said that most posters would laugh, not should, I feel that no posters should be laughed at.

  • TiLLiCoMe on 31/07/2019 - 07:24
    +8

    If only OP have a store on ebay and buyers start returning items after it has been open but never use then OP will understand more.

  • magic8ballgag on 31/07/2019 - 07:54
    +2

    Typical CA, they banned me from purchasing from them after I shared my negative experience/feedback on here and Google.

  • BigBirdy on 31/07/2019 - 08:15
    +4

    So the free returns offered to EBay Plus members are not necessarily free … sellers can punish you. Handy to know, thanks op.

    • HighAndDry on 31/07/2019 - 11:46
      +6

      They're free for change of mind. Not free for returning it opened/used.

      • ankor on 31/07/2019 - 13:28
        +5

        I don't see how such a concept is so hard for people here lol.

        If CA have do to do infinite returns on all of their mechkb range, with all items opened by the OP and returned for frivolous reasons, they'd suffer a huge loss from it all.

        I say good on them for banning the OP. I certainly hope we don't see retail like it is in America.

        • lachhelix on 31/07/2019 - 14:24
          +6

          I remember working at Dick Smith and dealing with their 30 day money back guarantee. The amount of times people would buy TVs just before grand final weekend and return them afterwards or digital cameras just before going on a holiday was insane!

          • rave75 on 31/07/2019 - 17:18
            +4

            @lachhelix: hence why Dick is only online now.

            • ankor on 31/07/2019 - 19:24
              +1

              @rave75: I had to censor myself. I'm a grown @ss man, not a 12yo child :|

              • HighAndDry on 31/07/2019 - 19:33

                @ankor: Hey, there's a child in all of us! And the ones who plan ahead, more in the freezer………

        • magic8ballgag on 01/08/2019 - 08:10
          +1

          If CA have do to do infinite returns on all of their mechkb range, with all items opened by the OP and returned for frivolous reasons, they'd suffer a huge loss from it all.

          That's not a likely scenario, as the majority of people buying goods from them are going to keep their purchase.

          A lot of people here are acting like OP is some mechanical keyboard testing maniac that wouldn't ever be happy with what they receive and CA would end up bankrupt if they hadn't acted so quickly.

  • HeWhoKnows on 31/07/2019 - 08:45
    +8

    I understand CAs point of view 100%.
    Opened box = item no longer new and potentially unknown issues with returned item.

    Just think if you were the buyer of the returned item and found something missing or discovered it had been previously returned after being opened…you wouldnt be happy !

    So yes CA has a right to only provide a partial refund.

    So as OP didnt agree with thier Return policy and forced a full refund then CA has a right to cease trading with OP.

    Seems that Ebay Plus returns policy is at odds with eBay suppliers returns policies….Not Good!!!!

    Ebay needs to sort that out and make up the difference between the suppliers partial refund and the full refund that eBay plus promises to make this work.

  • ozbjunkie on 31/07/2019 - 09:39
    +8

    Forced a change of mind return, didn't call to discuss and ask about any restocking fee.

    I'd ban you too.

    • xuqi on 31/07/2019 - 16:34
      +5

      "I was then told because i opened the box they wouldn't provide me with a full refund only partial and i replied that its not used and eventually had to go through ebay support and was able to get my full refund."

      OP contacted them and was told about 'partial refund' due to it being opened. He/she chose to ignore that and disputed sale with EBay to get full money back. Now complaining about being banned from the store….. Tough luck, I say.

      • ozbjunkie on 31/07/2019 - 21:32

        Ahh yes I see I managed to assimilate the first paragraph and then old-timers disease erased the second one.

        I'm glad I'm not in a position of authority or I'd be more concerned about my occasional incompetence.

  • brendanm on 31/07/2019 - 10:24
    +10

    Rather than measure your desk against the specs for the keyboard, you ordered it, opened it (it is now a used item), and want to return it on their dime? I'd block you as well.

  • desync on 31/07/2019 - 10:35
    +5

    if i suspect someone is trying to game me i always ban them, granted i trade in digital goods which attract more scam buyers than any other product..

    at the end of the day you went through ebay for a refund, the store is entitled to charge you a restocking fee, you essentially gamed them by going through eBay and registered a negative defect against their store and depriving them of their rights as a seller, i would of banned you too tbh

    in australia you can charge up to 20% restocking fee for exactly this situation, an opened box is worth less than unopened, you made the decision in the end and you should absorb the penalty

    the question of how good the service is would relate to how reasonable their offer was, 80% refund? 90% refund?

    • Bobby Hill on 01/08/2019 - 16:26

      Mute point. eBay specifically states that stores are not allowed to charge customers a restocking fee. Clearly CA was attempting to contravene this policy.

      However they also have the right to choose which customers to service.

      • HighAndDry on 02/08/2019 - 12:14
        +1

        eBay specifically states that stores are not allowed to charge customers a restocking fee. Clearly CA was attempting to contravene this policy.

        If it's returned in the same condition - i.e. "unopened".

  • 000lynx on 31/07/2019 - 10:56
    +7

    I think thats hilarious.

    I would 100% ban you too. You are an annoying and lazy customer by the sound of it.

    I would hate having to process returns from people like you day in and day out.

    Now I feel like buying from Computer Alliance even more! haha

  • 2ndeffort on 31/07/2019 - 11:23
    +4

    Years ago when I was an eBay Powerseller there was a closed chat board on eBay for powersellers only. One of the threads on there was essentially a listing of problematic clients where sellers posted up the usernames of buyers thay had dramas with. Along with many other powersellers I used to just copy these usernames and paste them into my bloked folders to avoid dealing with difficult customers.

  • stainedteatowel on 31/07/2019 - 11:27
    +3

    Think it's fair enough they banned you.

  • philmccracken on 31/07/2019 - 11:48
    +2

    Just out of curiosity, what sort of percentage of the full price was the partial refund?

  • The Gent on 31/07/2019 - 11:53
    +1

    I wouldn't publicly name them (yet) - it's just mud-slinging when you might be able to resolve it through them privately. No need to call them out - it might just be that one member of staff being an arsehole, not the company.

    The fact that you're asking, just don't buy from them if you don't have any confidence with them.

  • pinkybrain on 31/07/2019 - 12:17

    anyone got the links for the two keyboards the OP bought?

  • centrelink on 31/07/2019 - 12:32
    +5

    I have a huge block buyer list for all the buyers that buyers that do this. Can you give me your ebay username so I can also add it and save money when you want to return something and waste my money too?

    • MorriJ on 31/07/2019 - 13:02
      +2

      It's funny you mention that. It's limited to 3,000 block list unfortunately. Plenty of sellers exchange lists though; for the OP, chances are you are registered against my site now for blocked buying.

      There is a bit of a movement with sellers, I am almost tempted to pay to get a block list of genuinely problematic customers.

      I typically block (and report to the community hub) the ID of users do the did not arrive trick for cables etc.

  • bert-lifts on 31/07/2019 - 13:02
    +2

    Pretty sure the ebay plus return policy is for unopened, change of mind returns. Right?

    What are they meant to do with the product once you've opened it? It's now a used product.

  • Whomastadon on 31/07/2019 - 13:20
    +3

    I would've done the same thing if I ran the shop.

    I never understood the whole " I'm allowed to return it because I don't like it or I didn't research the product properly".

    If there is something genuinely wrong with the item or it's not as described than fine, but maybe they don't feel likerefunsing you in the future because you didn't check the dimensions of what you buy?

  • lostn on 31/07/2019 - 14:08
    +2

    I wasn't aware you can get banned from a seller. I say, oh well. There are other fish in the sea.

  • Leeroy Jenkins on 31/07/2019 - 15:03
    +5

    If you open a sealed product, it's no longer a brand new product. Even though the seller doesn't eat the cost of return shipping, they have to sell a used product instead of a new one simply because of your change of mind. Yeah to you, you never used it, but an opened product is considered used, how do you prove to others that's it's not used?

    I don't run a business but I occasionally sell stuff on eBay too, I'd be so pissed off if i had a customer like this.

  • reactor-au on 31/07/2019 - 15:37
    +4

    OP the item may never have been used, but CA will now have to sell it as used/open box at a discount. I believe there are actually a lot of places that have a restocking fee for change of mind returns where the item is opened.
    If you bought direct from CA there would have been no way for you to circumvent this fee, but with eBay you logged a dispute and forced CA to swallow the restock fee. I'd have banned you as well.

  • katz on 31/07/2019 - 16:19
    +3

    My 2 cents. CA are a nightmare. Won’t be shopping with them again after my only purchase with them.

    • rave75 on 31/07/2019 - 17:50
      +1

      care to explain?

  • filfa on 31/07/2019 - 16:48
    +3

    I had an issue with them a few years back when I purchased a laptop, the size and weight in the listing were wrong but they refused to refund the full amount because "the laptop is no longer worth the price you paid" because they price jacked and discounted a higher than RRP price.

    • ankor on 31/07/2019 - 19:26
      +6

      Oh, so you're committing fraud to force a return. I'm glad I don't sell things to you.

    • ozbjunkie on 31/07/2019 - 21:35
      +2

      Lol, no shame.

      I take it you don't work for yourself or own a small business.

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