Hi there guys and girls
Just over a year ago I bought some sweet sweet blutooth headphones (Seinnheiser PXC-550s) on a drunk impulse after a traditional pre flight pint or three from JR Duty Free the duty free shop behind the depature gate at the international Perth Airport.
Shortly after it seems JR Duty Free were sold to / acquired by a company called Lotte Duty Free - and a different unrelated duty free retailer (Dufry) took up the space where JR used to be.
My issue started some months back my PXC550s stopped holding a charge and would die once removed from a power source.
Unfortunately the proof of purchase docs have gone missing - and I'm left with a pitiful thermal paper receipt that barely has evidence of print left. My usual trick of taking photos of this documents immediately to preserve soft copies has failed me as I can not find them either.
Seinnheiser has a two year warranty period on the things and said I could walk into the original retailer and just exchange them - but that's not an option. I'd be happy to courier them to Seinnheiser in Sydney but understandably they require proof of purchase if its a warranty claim.
While I can probably pay some money to sort it out - I'm currently awaiting word back from the Lotte to see if they can email me the invoice/receipts.
- I am curious does the acquiring company have an obligation to me with/without a receipt as they purchased the retailer I bought them?
and does being a duty free retailer differ to any other ordinary retailer in terms of warranty periods, consumer rights and all that?
https://www.accc.gov.au/consumers/prices-surcharges-receipts…
Other types of proof of purchase include:
Credit or debit card statement
Ask Sennheiser if the Statement would suffice and send it back Registered and Insured or however they say.
https://www.dfnionline.com/lead-stories/lotte-duty-free-sign…