For a long period of time, you could get free delivery if you met a $50 threshold.
Then they took it away, but it was still fine because their flexi delivery window was $4.
Now the flexi delivery window is $8!
This is ridiculous…
Coles Raised Delivery Prices AGAIN?!
Question on 11/07/2019 - 09:21
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Doubling the price of a service falls into 'ridiculous' territory for me…
That they've been providing for free or subsidising/writing off for years?
I can't imagine how much it cost them logistically to setup and maintain a delivery service.
If one doesn't like it, shop elsewhere or don't get delivery.
Unfortunately we have a duopoly for almost every major market in this country, which means raising prices is easily done. I agree they were definitely subsidising it to get people to use the service but have no need to now. Those who are rusted on will continue to use the service and those who never tried it at free will probably never use it. There may also have been some fear around the arrival of Amazon, but since their food offerings are limited, the competition is not there at the moment. If that changes, we may see some lower pricing again.
@Daabido: Not only that, only rarely will you see things decrease in price permanently, unfortunately almost everything rises in price over time, it's how it is.
Unfortunately we have a duopoly for almost every major market in this country, which means raising prices is easily done.
Not really relevant unless it's a necessity. No one NEEDS delivery. Don't want to pay? Go shop in store.
They are not delivering to one customer per trip, they are delivering to multiple customers in your area, and I would expect Coles to have the infrastructure and large customer base to make it worth it. Same reason why postage is low, the postie is going to multiple houses in your area, not your house alone.
For comparison, Ubereats charges around $5 for a delivery and the driver has to drive to the restaurant then drive to your place for each order. And they do a free delivery promotion where you get free delivery if theres a driver scheduled to go to your area, so you piggy back off another person's order so as to speak.
Increasing the delivery price doesnt really make sense given that they are going to get less orders now, which is going to make their delivery less efficient…more orders per trip = less costs per order. And I think last year they said they were going to double delivery capacity or something, so they should be trying to get as many orders as possible, instead of the reverse.
$4 was actually a great price because it was a huge selling point of Coles, I know people who bought from coles precisely for the cheap delivery. At $8, people are going to start looking at Aldi/Woolies/whatever instead which doesnt work in Coles' favour. Its a really strange move.
@Question: You're missing the point here. Fast food, pizza, etc. delivery differs in that the driver picks up completed order, and brings it to you.
Colesworth also pay someone to pick your order in-store (time consuming), prep/pack for delivery, and have a driver deliver it. There is more effort/$ involved in offering the service to their customers.
Colesworth also pay someone to pick your order in-store
Yes and no.
Properly organized the pick up person will be getting stuff from the store room, not the shelves.Prices will go up because most people think it is "fair" to pay more when, in reality, it should be cheaper as no shops/supermarkets are needed, no cashiers, no security, no pilfering, less cleaning, less salaries, less wastage.
Having to pay for delivery is a rip off.
Same reason why postage is low
The postage fee for <250g mail articles are low because of the CSO.
Except that Woolworths delivery charges are much higher.
Initially Coles absorb the cost for introductory promotion, now charging you $8, $1 per cherry picker, the driver, truck, fuel and some for shareholder.
Isn't that sounds ridiculous ?I mean, the free delivery for $50 was obviously a promotion and was even stated as such, so I can understand it when it got removed eventually.
But going from $4 to $8 doesnt really make sense. When you do prince increases, you dont double the price all of a sudden because it scares customers away and makes it look like you are being greedy. Thats why companies do gradual price increases and some companies make an announcement that they are forced to slightly increase prices due to increased costs for the sympathy factor.
@Question: $4 is introductory too. Come on, would you go pick up some grocery for me for $4 bring to me, assuming Coles is like 15 min from me?
I know this is Ozb, both you and me prefer to be free, but reality is that we need to pay lots of people to get that job done. I be surprised it be stay under $10.
@boomramada: You should be asking would I pick up 10 people's groceries and deliver within a small area for $40, probably 1 hours' work
@Quantumcat: Don't forget to add someone to picking the item, Truck hire, IT infrastructure, Insurance, Fuel, cost of item returns and then TAX :)
My last order on 4 July was $4.
Seems like 8 is the new 4…
Just nod approvingly when your wife tells you that.
yes. unfortunately. i think the minimum is now 6 dollars.
When I ordered from Coles yesterday it was $8 as the OP says (for a 6-hour window) and I was annoyed too. Still cheaper than Woolies though.
Maybe it was the 8 hour window which was 6 dollars.
There is no 8 hour window any more, at least here in Adelaide. The $4 we used to have was an 8 hour window (2-10 pm). Now its $8 for 6 hours ($2-8 pm).
On Sundays and Mondays. $4 the rest of the week.
Cheaper and more reliable if I do it myself. At least that way I don't get an onion in place of milk.
or miss 1/2 the requested items.
Or get leaked dish-washing detergent over tissues and toilet paper.
Yes you'll get your money back or a replacement … but the idea was to spend LESS time with grocery shopping … NOT MORE!!!!!!
I think the delivery fees are very good value considering there's none of the time associated with shopping, the items are deliveried to your front door or Kitchen if you're home.
There's no lifting, no carparks, no waiting in queues.
Absolute bargain. I have no idea why you'd ever want to visit a supermarket again.
still valuable of course. just 100 percent increase doesnt make sense.
Mutually voluntary transaction.
If it is truly ridiculous, people will stop using the service.
Go to the shops instead then
$8 for someone to pick everything off the shelf, pack it and bring it into my kitchen is still an absolute bargain. Worth the money in time saving alone.
I wish we could use gift cards online too.
So….. deep breath…. Don't use it!
But how do you complain if you don’t 😀🙃
Still it is an unjustified increase … regardless if used or not, regardless if it affects you or not.
It was free over $100 actually, and you don’t have to use the service if you don’t like the price. Far out there are some complainers on this site.
The $4 charge was only for the eight-hour window, Tuesday to Saturday, and $6 on Sunday and Monday. Delivery charges rose according to the urgency of the delivery: if you wanted to receive it in a two-hour time frame, the charge was around $20 from memory. So the delivery trucks would carry a mix of orders from $4 right up to the most expensive option.
Coles is now offering free delivery if the order is over $150, and by their own admission this is to encourage people to buy more with each order. And while this is probably easy for families, it’s pretty much impossible for single-person households, particularly when they don’t buy packaged/processed foods, only fresh. And I’m thinking it’s quite a slug for older people on the age pension who rely on deliveries because they may have mobility issues.
If they think this is going to somehow get me to haul my lazy ass into the store instead then they're kidding themselves. Delivery for lyfe!
Stop being lazy go in store and pick up your groceries ok
Get around this by creating a new account?
You think the delivery price is bad… Wait til they have no specials! Woolworths and Coles have decided they will not have specials in the future just better everyday prices. Don't know when it's going to start but this is going to be awful!
Not quite accurate. Fewer promotions rather than none.
https://www.smh.com.au/business/companies/coles-and-woolies-…That's one article and his opinion of whats going to happen. The idea as stated by the reps of these companies is too slowly migrate it to everyday low prices. Because they don't want to lose customers and something that has worked for decades it can't be straight into it.
https://www.google.com/amp/s/amp.news.com.au/finance/busines…
Every day low prices is far superior.
No more wasting time with coupon codes, hitting spend cutoffs, following promotional events, buying more than you need.
it could be equal or even better in the long term actually depending on their approach towards pricing.
It may seem that way but prices are just gona rise slowly. 1984 it will become… Big Brother is definitely watching.
Well $8 for delivery with Coles is still much cheaper than $11 with Woolworths (Up to $150 grocery value).
Better still go to either store and do your shopping and pay no delivery fee
And woolies delivery cost $14 for me…
Not really