Autobarn refund for special order

ShortyX on 27/06/2019 - 08:54
Last edited 27/06/2019 - 08:55

I ordered a Tuff Tonneaus soft tonneau cover for a dual cab from Autobarn as they didn't have any in stock. On the Tuff Tonneaus website, the cost was $399 with free delivery but Autobarn were going to charge delivery on top of the $399 cost. I mentioned it was $399 with free delivery from the Tuff Tonneaus website so they they ended up charging $399 to order it in. I paid a $200 deposit.

A few days later, I realised that the one I ordered required drilling and riveting the brackets to the tub, and there is a later version (for $100 more) where the brackets simply clamp onto the side of the tub. I went into the store and asked if I could change my order but since the ordered cover was due to arrive, the manager advised that since it was a 'special order', he would need to charge me an extra $60 to pay for delivery ($30 each way) to cancel the previous order. Noticing he was quite adamant, I asked if I could just pay $50 and he agreed. I decided that I'll just order the tonneau cover myself from the Tuff Tonneaus website.

Autobarn's refund policy doesn't mention anything about special orders so I was thinking of questioning the policy with their head office, but thought I'd get the OzBargain consensus first. :)

Poll Options

  • 0
    Raise the issue with Autobarn head office
  • 47
    Leave it - accept the $50 charge and learn from the mistake
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Comments

  • k-rokfm on 27/06/2019 - 10:15
    +13

    Change of mind refunds arn't covered under ACCC. Its a 'goodwill' policy from retailers. That being said, every retailer I have dealt with has had a no change of mind policy on special order items.

    I think them charging you $50 for postage return is not only fair, but also surprisingly nice of them

    • ShortyX on 27/06/2019 - 10:25

      Thanks for clarifying.

      Lesson learnt! :)

  • dogboy on 27/06/2019 - 11:02

    I hate how Autobarn charge you delivery fees to get in stock that they list but don't have in store. They did the same to me for a Rhino rack.

    • AdosHouse on 27/06/2019 - 13:29

      Problem is that it is special order, and not normal floor stock.With special order the store is basically acting as a ordering agent for you.

      Do you expect them to have every tonneau cover and roof rack for every model in stock at every store?

  • Cyphar on 27/06/2019 - 12:46

    Yeah they probably wouldn't have charged you if they felt it could still be sold. Unfortunately the likelihood, at least how they felt about it, was zero chance of it happening.

    k-rokfm is bang on the money. It's a change of mind so you have no legal protection. It sucks for you but not much you can do about it unfortunately.

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