Jetstar Brisbane to Bali Flight Refund Policy

gohanboi on 17/06/2019 - 10:26

Hi fellow OzBargainers, was wondering if anyone had the same situations before?
Me and wifey had booked a jetstar flight 10 months ago to Bali.
Fast forward to today we are expecting a baby and will be 7 month pregnant.
Doctor doesn't recommend us to go to Bali since there is a risk with Zika virus.
Some friends did travel to places with Zika and they said it should be ok.
But we decided not to take the risk even it's a low risk.
Just curious whats the chance they will do a full or partial refund?
Have emailed them about this. No response as yet.
Thanks for your opinions guys.

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Comments

  • tdrive on 17/06/2019 - 10:33

    Unfortunately they will not :(

  • Thorn69 on 17/06/2019 - 10:36
    +1

    most airlines wont let you fly at that stage of pregnancy, try going that route

  • Quantumcat on 17/06/2019 - 10:44
    +3

    I hope you got travel insurance - if you did they may cover this

    • GG57 on 17/06/2019 - 11:01
      +1

      Surely travel insurance would not cover this?
      It's not as though it is a medical condition or similar, and the booking is still valid to use (if OP chooses to do so).

      • Quantumcat on 17/06/2019 - 12:24

        If a doctor says they can no longer travel?

        • GG57 on 17/06/2019 - 13:06

          Yes, if that satisfies the insurance requirements.
          They can travel, but it is most likely to be recommended that they should not travel.

  • Hellfire on 17/06/2019 - 11:27
    +2

    Travel insurance will cover your cancellation costs if your doctor provides a letter stating that it's not safe for you to travel.

  • starspawn on 17/06/2019 - 12:23
    +1

    Go to your Dr. get a letter saying that your wife should not be flying.

    Jetstar will give you a refund voucher, worked for me this year.

    • gohanboi on 17/06/2019 - 12:37

      Thanks @Iberation, will try that too. Do we need to state any reason for her not to fly? (Zika risk for pregnancy etc)

      • kolorijo on 17/06/2019 - 13:07
        +5

        Less is more. Stick to the medical certificate.

      • xuqi on 17/06/2019 - 14:49

        Don't elaborate on anything more than what is stated in the certificate. Even if they ask via email or phone, etc. simply state; Reason/s are as stated in the doctor's certificate.

  • Traveller107 on 17/06/2019 - 12:36
    +2

    Know someone who was in the same situation recently. Jetstar refused any refund or credit. They got their doc to write a note that its not safe for her to travel and claimed on insurance. Cheers!

  • JimmyF on 17/06/2019 - 12:53
    +1

    Just curious whats the chance they will do a full or partial refund?

    Zero.

    You do have travel insurance right? That will cover you!

  • Lunarboogie on 17/06/2019 - 19:33
    -1

    Tens of thousands of Aussies travel to Bali annually and yet I have not heard of a single case of anyone contracting the zika virus. Just take precautions and you'll be okay. Unless you took out travel insurance before the pregnancy occured you have buckleys of getting anything out of them.

    • samfisher5986 on 18/06/2019 - 10:12
      +1

      I'm not sure how accurate that can be

      "In most cases, there are no symptoms."

      "When present, symptoms are mild and last less than a week. They include fever, rash, joint pain and red eyes."

      I don't think most people would know, or would assume its something else.

  • scanuck on 18/06/2019 - 09:37

    You probably won’t get a refund - you may get a travel credit. Get doctors certificate and call up

  • gohanboi on 18/06/2019 - 09:43

    Thanks for all the advise and opinion guys. Will get the doc cert and see how we goes. Fingers crossed. Thanks.

    • Colombian on 06/01/2020 - 13:01

      Hi gohanboi, how did you go with your claim? I'm in a similar situation at the moment and I'm gathering info.

      • gohanboi on 06/01/2020 - 14:07
        +1

        had the refund. Go through it to their chat function and send the doc cert. they approved straight away. Good Luck.

        • Colombian on 06/01/2020 - 14:23

          Thanks, I'm in a similar situation, non refundable overseas airfares bought through Expedia. Expedia says tickets are non refundable so I will have to cancel and claim the money through Credit Card insurance.

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