Entitled customers - How far is too far?

zonra on 11/06/2019 - 23:18
Last edited 12/06/2019 - 13:17 by 1 other user

So we've seen a gazillion posts of customers complaining about businesses.
How about something a bit different?

Summary:

54yo traveller flew with Emirates, constantly asking for water during flight.
Glass ofwater provided with meal an hour into flight.
Water fountain also available for all passengers but she claimed she "did not see it".
Said traveller went to the toilet, fainted and hurt her ankle on the way.
Airlines staff went "Oh sh!t" then gave her a crap load of water for the rest of the flight.

Now suing for:

Surgery and two months off work (Fair? Maybe, maybe not)
Emotional damage ("withdrawal from friends")
Broken marriage ("Because of the accident, I couldn't be … the wife that he married" - I kid you not, that's an actual quote from the article)
Other, erm, damages ("the confidence I had for myself, it's all gone")

All blamed on the lack of water.
So, folks, how far is too far?

Comments

FareEvader on 13/06/2019 - 22:02

I hope Emirates wins and she has to pay their legal fees… sounds like a ridiculous waste of the court's time.
Sage on 13/06/2019 - 22:57

Customer's shitty health.
I think whether something is "too far" depends on how much of a compensation they're asking for.
Requesting an apology when the company genuinely did something wrong isn't "too far", much more than that is a hard sell.
In this case they airline didn't do anything wrong, from my understanding.
cashless on 13/06/2019 - 23:37

If passenger had followed my flight protocol none of this would have happened
1) Drink few glasses of red before boarding. Drink another 2/3 glasses during flight.
2) Conk out.
3) Wake up feeling a bit scratchy, but cure that by drinking shitloads of water after landing