Staples.com.au

overlook on 03/06/2011 - 09:33

I have 3 orders with staples 1 voucher each.1st order was delayed due to backorder stock. 2nd and 3rd have not arrive despite i received the "credit card is charged and items despatched" on 23rd of May. Is this normal?

General Discussion

Comments

  • gevidian on 03/06/2011 - 09:57
    +1

    It does not seem normal. I received my items within 48 hours of dispatch.

  • djones145 on 03/06/2011 - 10:14

    call them

    i had issues
    the guys are really good
    i got two orders (2nd and 3rd)

    2st got losts
    after a few calls its getting resent
    hopefully get it today…

  • neil on 03/06/2011 - 10:25

    I placed an order on the 22nd saying confirmed. Still waiting for items. No emails saying dispatched. It's an in-stock item as well. I'd say they are overwhelmed with orders. Have just emailed them.

  • finance on 03/06/2011 - 10:29

    i was told that u placed an order before 3pm it get delivered the next day.
    were u home when they delivered? starexpress is very bad sometimes.
    first time they delivered to my unit, they didn't bother finding it properly.

    • gevidian on 03/06/2011 - 15:56

      Star Express will leave a note if no one is at home. Call them and tell them to leave it outside front door (provided you are sure no one else will nick it) and sign the card and leave it on/near the door. The will collect the card and leave the goods.

  • llama on 03/06/2011 - 11:29
    +1

    In Sydney, they use a courier. If you aren't at home then it will probably go back to the depot.

    All my deliveries have arrived next working day - packaging time around 8:00pm at night on same day as I ordered!

  • baronVoNGotha on 03/06/2011 - 11:42

    I Received all 3 orders within 2 days. Poorly packed, but understandable.

    • gevidian on 03/06/2011 - 15:57

      Agree that the packing was quite poor but there was no damage to any of the goods.

  • smoothymcmellow on 03/06/2011 - 15:47

    I have had issues, once they say you are billed and your order has been sent, it should arrive the next day or day after.

    Call them, wait on hold and when you get through they should be able to tell you if it arrived and was signed for, mine apparently arrived but I never got it, they resent it free of charge

  • overlook on 03/06/2011 - 16:32

    I sent them at least 3 emails. NO replies…calling them now

    edit: apparently its delivered, but never received. they are solving my orders now. said i will get them next week. ah well..they probably messed by ozbargain lool

    • gstfree on 03/06/2011 - 22:41

      You reminded me. My order was arrived with broken package and goods were damaged on transit. I sent them two emails early last week, but didn't get any reply. I will ring them netxt week.

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