Along with friends who have had Telstra BigPond accounts for 20+ years we are now getting heaps and heaps and heaps of junk emails, much of it really bad taste stuff and some very offensive. Admittedly, almost all of it is directed into our email junk folders. However, previously next to none of this “guff” arrived in any of our inboxes. We were lead to believe (Telstra said so!) that Bigpond email had a vastly superior filter system compared to those of other providers and it prevented that sort of unsolicited crap getting through its system. We have reported our dissatisfaction about this to Telstra but been fobbed off.
Are we and our friends “Robinson Crusoes” or are other OB’ers having similar experiences? If others are having similar experiences, what tactics have been employed to have Telstra lift its game and what successes have been had? Thanks, in anticipation of your helpful advice.
noooooooo, if anything I'd imagine them to be worse, or at the very least copy paste of some other companies. Maybe because they're paid they possibly are subscribed to better filter third parties? But I still would be surprised if they could out do just the normal free or paid companies (gmail/hotmail/outlook365).
Still though, isn't the first time Telstra has done a claim like that, I remember my mum getting suckered into "Bigpond antivrius" because its apparently the best out there ugh. Anyways, I will say though my hotmail has been blown up with spam recently, its a super old account I used to use for everything, but I think bots are just getting better, they're using multiple IPs, different email addresses, random values on certain parts of the email so it comes off as distinct, images so it passes certain checks etc. Its annoying, but I have a feeling not much can be done, at the very least its going to your junk, I'm getting phishing emails going straight to inbox (hotmail). Just be on the look out for any phishing emails if any come up.