TPG Mobile Still Ripping off Departing Users

Lphilgr on 01/06/2019 - 18:41

In December last year, the ACCC took TPG to court for deceptive practises relating to their refusal to refund any unused credit balance on an account if a user wished to cancel the service. I assumed that they would therefore have stopped doing this.

On Monday 27 May I took up a very attractive offer with Kogan and requested that my number be ported. Apparently I then instantly forfeited my remaining credit balance, and with no notification at all a porting fee (which nobody else charges) was debited to my bank account, even though the credit on my TPG account would have been enough to cover it.

This is a rip-off, I have twice before changed providers without losing any money at all, but with TPG I have not only had to pay a totally unjustified porting fee but I have lost not less than $10 remaining as a credit - I can't find out exactly how much credit was forfeited because I am now denied access to the account.

I have contacted the ACCC and hope they can do something.

Mobile

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Comments

  • holdenmg on 01/06/2019 - 18:57
    +5

    Tell the tio as well…
    https://www.tio.com.au/making-a-complaint

  • SnoozeAndLose on 01/06/2019 - 19:31
    +2

    They always say the prepayment is not refundable, upon request they will refund you this amount. Port out fee can be refund too if you insist. Don't care about T & C , just ask them if the t&C written to rip off customer.

    At one point I had 7 mobile account with them , 1 year ago I decide to port out 1 by 1 and ADSL. No matter what I am not going back to TPG

  • twobit on 01/06/2019 - 19:56

    Similar to my experience. TPG never again.

  • bloom on 01/06/2019 - 20:03

    This guy got his credit and fee back
    https://www.ozbargain.com.au/node/182278

    • Doggiie on 02/06/2019 - 20:20
      +3

      Hey look that's me! Mum I'm famous!

  • c64 on 01/06/2019 - 20:37

    i presume legal proceedings are still ongoing

  • jimbobaus on 01/06/2019 - 20:57
    +1

    FYI the following companies charge a porting fee (postpaid)

    TPG
    Optus
    Vodafone
    Telstra
    Belong
    Vaya
    Amayaim

    Porting fees aren’t becoming normal and the regulator has recently approved systems to allow them to soon be introduced on prepaid services.

    • dcep on 01/06/2019 - 21:02

      tpg ads their mobile service as prepaid

      • AssociatedOzJD @ TPG on 02/06/2019 - 03:24

        It's actually some sort of hybrid… It's a plan (not traditional prepaid) but they require prepayment up front.

    • surethang on 02/06/2019 - 11:15

      Thanks. What's the Belong fee? Can't find any mention of it.

    • apokalypsez on 03/06/2019 - 21:51

      Belong Porting Fees? where you get this info from? haven't heard it…

  • Samsungnote10 on 02/06/2019 - 11:22

    We got charged 2 x $11 fees for porting out our services

    Still waiting for deposit too

    If we have any trouble getti g the deposit back, well whinge to the ombudsman for port out fee too

    • Doggiie on 02/06/2019 - 20:22

      I think the porting fee is a little hard to get back, but the "prepayment" deposit should definitely be possible.

      • Samsungnote10 on 02/06/2019 - 20:38

        I'm sure you are right
        But the fact that tpg have had $20 deposits for thousands of customers means a lot of cashflow for them.

        Can't see why they wouldn't give it back without any fuss

  • FiftyOne on 02/06/2019 - 20:42

    TPG did one over on me when I left stating they had a policy of billing an extra month after you cancel you’re asdl. After a firm comment suggesting they shouldn’t do that, I think I broke through to them. But they are shifty

  • mrbargainhunter on 03/06/2019 - 00:21

    When I left them a few years ago (ADSL) I threatened the ACCC & TIO ombudsmen and after a couple of conversations, I was refunded the credit, the month in advance they had already billed and even squeezed them for a pro-rata refund on the current month which was only a week in. Don't know how easy that would be for others but I had to be pretty tough in negotiating.

  • ter on 03/06/2019 - 07:09

    Dodo does the same..

  • Banana on 03/06/2019 - 08:57

    I ported 3 numbers out a few ago and TPG did the same. I sent them a polite email something along the lines like "You know this is going to cost you more if I raised a TIO complaints so let's not waste each other's time. You refund the money and we'd all move on with life".

    Just google your request and you would find heaps of sample emails online.

  • apokalypsez on 03/06/2019 - 22:13

    Belong charge Porting Out Fees?

  • c64 on 04/06/2019 - 10:03

    extremely dodgy. you can't even use your existing prepayment to pay for port out fee. avoid tpg

  • c64 on 27/06/2020 - 10:50

    i just noticed this. unfortunately things aren't going well for accc

    https://www.accc.gov.au/media-release/accc-appeals-court-dec…

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