In the past month, I used three government services - birth certificate, passport, and sending a parcel using express post platinum service. Here is my experience:
Birth certificate: It stated 28 days to deliver in BDM website. After about 40 days, I tried to contact them through call and message option in their website. The call did not go through. I got no reply from their email. So I had to visit their service centre and wait 2 hours to get the birth certificate. No reason explained and no apologies.
Eventually after a month, I got an email reply about my earlier query that their record shows the birth certificate has been issued.
Passport: I submitted a passport application with priority processing. It says 2 days to issue the passport. So after 8 days, when their website did not show any update, I contacted them and came to know that the passport application has been marked for regular processing by mistake! They took more than twice the money for priority processing and did this to me.
Express post platinum: I sent a document using this service, which says next business day delivery. So in the third day, when my tracking shows it has not left the city, I made an enquiry. I was told (with apologies this time) that their sorting system made an error, and it is now in a completely unrelated post office. They are taking care of the issue and will let me know an update in two business days.
Now I used this expensive service as I have time constraints. And that's what happened.
It feels to me that the whole service system is breaking down. I know it is a small sample, that is just my feelings.
What is your experience in recent times??
we're a third world country remember