eBay Guaranteed Delivery - experiences claiming for late delivery?

CacheHunter on 21/05/2019 - 01:07

Last week (Mon 13th) I bought a Unifi switch off Computer Alliance ebay, which was listed as having guaranteed delivery by Fri 17th. This date was also in my purchase confirmation.

Unfortunately, it still hasn't arrived. Tracking shows it was 'processed at facility' in Sydney 1:46am Friday morning and 'arrived at facility' in Sydney on Mon 20th at 2:51.

When I try to report late delivery, either from the order email or via My eBay, I get a message that "Sorry, reporting a late delivery isn't available right now. Please try again later." It has been the same error message all weekend, all Monday and so far Tuesday. Has anyone else had this error code?

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Comments

  • barozgain on 21/05/2019 - 01:32
    +1

    Try contacting eBay support (call them ?)

  • [Deactivated] on 21/05/2019 - 01:34

    guaranteed

    when has anything ever been "guaranteed" in this world??

    have you contacted the seller at all or just posted on ozbargain?

    • CacheHunter on 21/05/2019 - 06:13

      Just posted here, because the eBay guarantee is offered separate from the seller. https://pages.ebay.com.au/shipping/guaranteed-delivery.html

      I'm not that fussed if it takes a few more days - I know the seller is reputable and that delivery won't be far away.

      I'm more curious to find out how the postage refund or voucher works because I'd never noticed it before this purchase. It wouldn't be fair to hold the seller responsible for Australia Post, so I presume it must be tied to some sort of agreement between AP and eBay.

    • endotherm on 21/05/2019 - 06:41
      +5

      when has anything ever been "guaranteed" in this world??

      Death.

      • djones145 on 21/05/2019 - 07:58
        +3

        taxes

        • endotherm on 21/05/2019 - 08:10
          +1

          Not if you don't have a job.

          • [Deactivated] on 21/05/2019 - 08:24
            +1

            @endotherm: The trick is to earn $18200.99

            • foxmulder on 21/05/2019 - 08:26

              @[Deactivated]: You cant avoid GST :)

              • endotherm on 21/05/2019 - 09:41

                @foxmulder: Having GST applied isn't guaranteed. I might only buy unprocessed food and other exempt items. I might buy from unscrupulous sellers from overseas who don't collect it. Other taxes may or may not be applied depending on what you buy. As such it isn't guaranteed, hence my original statement that death is the only thing you can truly depend on.

          • xuqi on 21/05/2019 - 08:25

            @endotherm: What about GST and other taxes?

            • [Deactivated] on 21/05/2019 - 08:26

              @xuqi: Input tax credits with your abn

  • penguincat on 21/05/2019 - 05:01
    +1

    My experience was it only allowed me to report it after delivery had been completed. I don't remember anything happening from it just said sorry I think. Maybe it's different if you pay for the postage?

    • CacheHunter on 21/05/2019 - 06:32

      Thanks Penguincat. I'll see if the option becomes available once my purchase arrives.

      • djkelly69 on 21/05/2019 - 09:44

        I have done it once, and pretty sure I had to wait til the item was actually delivered as well. Think I got a $10 or $20 voucher as compensation?

  • SnoozeAndLose on 21/05/2019 - 07:14

    You should be able to report late delivery for $10 compensation or free return to send the item back(once delivered) for full refund.

    Contact ebay if you can't do it

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