Kogan Kogan'd me... Any options?

rcgy on 13/05/2019 - 20:45

So Kogan advertised a KitchenAid with a bonus vegetable sheeter attachment, and I snapped it up, because it was a great price. But it didn't add to my cart, and I emailed them immediately asking to confirm that I'd get it. Then, they said that they were out of stock, but were back in stock ten minutes later. They confirmed this, said that they would send it to their "Senior Team Members" and look into it, but then ghosted me for four days, conveniently long enough to run out of stock. Considering that the promotion was "while stocks last", do I have any leg to stand on, or do I have to make do with the $20 credit that they gave me as "compensation"? It's petty as hell, but it's a $200 attachment, and I wouldn't have bought it if I knew they were going to pull a fast one on me.

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Comments

  • [Deactivated] on 13/05/2019 - 20:51
    +4

    soooooo you didn't complete the checkout process and you're now complaining?
    why didn't you just buy it like everyone else to avoid missing out?

    I emailed them immediately asking to confirm that I'd get it. Then, they said that they were out of stock, but were back in stock ten minutes later.

    i'm shocked you got email replies so fast.

    • rcgy on 13/05/2019 - 20:53
      -2

      Hah, they didn't get back to me for another eight hours, but yeah.

    • rcgy on 13/05/2019 - 21:47

      To clarify, I did buy it. I didn't realise it was missing from the checkout until after purchase.

      • Hybroid on 13/05/2019 - 21:51
        -1

        To clarify, I did buy it.

        Worst clarification ever. So if I get what you're saying and likely happened..

        1) You put a KitchenAid in your basket
        2) You needed to put a bonus vegetable sheeter attachment in your basket as well to get it for free but didn't happen for some reason
        3) You purchased the KitchenAid without attachment.
        4) You sent a message asking if they can add the freebie attachment to your order
        5) Kogan gave you run around till sold out and now you're here wondering if you have a leg to stand on

        Answer: Nope. SOL.

        • rcgy on 13/05/2019 - 21:55
          +1

          Ah. That sucks. Cheers!

          • [Deactivated] on 13/05/2019 - 22:55
            +1

            @rcgy: you Kogan'd yourself.

  • JimmyF on 13/05/2019 - 21:15

    do I have any leg to stand on

    Did you buy it or not? If not, no.

    • rcgy on 13/05/2019 - 21:46

      Oh yeah, I did.

  • critterjg on 13/05/2019 - 21:19

    As highlighted above, it depends completely on whether you bought it or not.

    • rcgy on 13/05/2019 - 21:46

      Yeah, I did.

    • elgrande on 13/05/2019 - 22:47

      He snapped it up and bought it and didnt add it to his cart.. :/

  • CyberMurning on 13/05/2019 - 22:19
    +3

    It's more like you koganed kogan

  • Blue Cat on 13/05/2019 - 22:25

    Maybe you can provide us a screenshot of your confirmation email or a screenshot of your checkout cart so it's more clearer for us?

    • djones145 on 14/05/2019 - 15:14

      or ms paint ythat will do

  • franco cozzo on 14/05/2019 - 04:59

    …classic kogan.

  • djones145 on 14/05/2019 - 15:14

    sound like the great scam since the movie neverending story

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