Does anyone have any experience waiving this fee?
I'm moving into a newly constructed apartment and looking for a NBN provider. All the providers I've looked into charge this fee - except Tangerine, who will reduce the $300 fee to $250 (https://www.tangerinetelecom.com.au/nbn/nbn-new-development-…)
I would be interested to hear others experiences on whether they've been able to waive this.
Thanks in advace!
Pretty sure this is the case, the charge comes from NBN directly for the connection? I assume the property is flagged as having paid for the new development fee and won't pay again if moving to a new provider?
Given ISP's were struggling with the exorbitant NBN backbone bandwidth/data charges, I doubt they'll provide any concessions for further charges they incur from NBN.
No chance.
Thanks for the replies! I've seen other posters get a similar fee waived but it appears I must have mistaken this for a setup fee for existing premises.
Also a good thing to keep in mind for those who are considering buying/moving into a new premise - something I hadn't considered. You can also try to get this reimbursed from the landlord (https://www.fairtrading.nsw.gov.au/housing-and-property/rent…) but I'm not counting on it!
step 1. pay it
step 2. complain that your NBN connection is crap
step 3. ???
step 4. refund
might work with the big telco's
So I bought a new apartment in Sydney that was advertised as " NBN Ready". I argued with them that it wasn't ready as there was a connection fee to pay before it was ready.
I managed to get reimbursed for the $300 setup fee by the developer, might be worth checking the advertisement wording and try this approach!
I was renting, and just passed the cost onto my landlord.
Hi Gunther! How did you do it? I don't think the landlord would easily agree to this.
Convinced the landlord it was adding value to the property, as it could be marketed in the future as NBN Activated and Ready. From their point of view it would be an additional tax deduction for them. Wasn't that difficult with a well written letter - however each landlord will have different opinions.
The NBNco ‘New Development fee’ is a once off charge by NBNco to the service provider and they may onset it to the end user.
Once the initial service request is completed and the fee charged, the next owner - tenant/s who move in and may wish to have a connection are not charged.
Any area that is not identified as a new development is not charged the fee.
The fee is not a standard connection fee and nothing to do with the ‘service provider’
It is not a connection fee, but a government legislated charge that is recouped through the service provider who then on sets it to the end user.
I went with a contract with Telstra 2 years ago and didn't have to pay it.
I was unsuccessful with challenging this charge with Optus 2.5 years ago. They played back the voice recording from the call where I agreed to it.
Won't happen. That $50 deduction is as good as it gets.