Last December I purchased a voucher for Red Rock Noodle Bar which expired on the 16th of May, then in January, I along with the rest of my suburb lost everything in the floods, this included the Red Rock Noodle Bar I nominated to spend my voucher at, as far as I know they still have not opened back up. I have sent 7 enquiries via Ourdeal's contact us page and have not received a response from them. I first contacted them in March, then April and now in May. Here are four of my ticket numbers (#15921), (#18445), (#19668),(#19701). I am getting no luck contacting them so I thought I would post on here and hope a Rep reads this.
Cheers.
I sent queries on two different deals to Our Deal. One was for the Shake Sgack in Freo asking for a refund because they were closed when they were supposed to be open and I couldn't find a phone number. The second was for a wine deal with Wine Market that said freight was payable with the vuocher. It wasn't, but I bought it anyway.
They wrote a couple of weeks after the Shake Shack inquiry and said they'd get back to me. After the wine inquiry, they wrote back saying something that didn't address my concern and that my shake shack inquiry had been answered.
You should email them and tell them you are going to complain to fair trading or consumer protection and then do it. It's not good enough that they ignore your inquiries, esp when both you and the business have been flood affected.