Kogan Urgent: Can I Upgrade from Small Plan to Medium?

anonymoususer on 26/04/2019 - 21:24
Last edited 27/04/2019 - 11:03 by 1 other user

From

Kogan Mobile Prepaid Voucher Code: SMALL (365 Days | 3GB Per 30 Days)
$152.10

To

Kogan Mobile Prepaid Voucher Code: MEDIUM (365 Days | 13GB Per 30 Days)
$205.60

I am using SMALL plan for almost a month now and realized 3gb is less for me and I running close to 100% now. How do I upgrade to medium plan now?

Mobile

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Comments

  • Bot456 on 26/04/2019 - 21:26
    +7

    Contact Kogan?

  • SnoozeAndLose on 26/04/2019 - 21:29
    +1

    How urgent it is?

  • theHMASfriendship on 26/04/2019 - 21:29
    +2

    What did kogan say when you contacted them?

    • anonymoususer on 26/04/2019 - 21:31
      +1

      Not sure, if they can reply my email at this night hours. I'm out of town and probably going to hit limit soon and need some data. They don't have phone contact number it seems.

      dedicated Kogan Mobile customer care team that can be reached 7 days a week between 8am to 8pm AEST on 1300 056 426 or by dialling 12612 on your Kogan Mobile handset.
    • Amaris on 26/04/2019 - 22:54

      People are so helpful these days!

      • JimmyF on 27/04/2019 - 10:02
        +5

        People are so helpful lazy these days!

        There fixed it for you. OP knowns only Kogan can fix this if at all. Nothing we can do :)

        • Amaris on 28/04/2019 - 13:37

          What if Kogan customer care isn’t available as it is after hours and someone here could’ve pointed to an online method of upgrading OP’s plan?
          Some people here try to be smarta**ses. If one can’t help why not save one’s time and ignore the post. I don’t think any OP comes to the OGB forum to be schooled by random people.

    • anonymoususer on 26/04/2019 - 21:42
      -1

      yep, came across this but it looks like I will have to buy the extra data pack for 30days.
      My understanding is I cannot upgrade my existing 356days SMALL plan to MEDIUM.
      Wondering if anyone has done such upgrade?

  • GangGang on 27/04/2019 - 08:33

    No chance. You've already paid for the whole year.

    It would be great if they say to just pay the difference, but I highly doubt it.

  • foxmulder on 27/04/2019 - 09:54
    +4

    How do you commit a year of data plan if you actually may not know your usage.

  • vinni9284 on 27/04/2019 - 13:54

    No you can't unfortunately as you have already used your voucher. If it wasn't used, then they would of refunded you credit.

    However, Kogan has up to 40% off 365 plans atm so you can consider having another SIM/phone number or port over.

    Cheers

  • anonymoususer on 27/04/2019 - 14:51
    +3

    Thanks guys. Spoke with their Rep he refunded remaining 11m amount and purchased new 356days Medium plan

  • chumlee on 15/07/2019 - 08:13

    Wow everything is urgent for you.

    What's your next post? Urgent I need to know if I should wipe my backside with my left hand or right hand. I'm incapable of making simple decisions

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