ARE CREDIT CARD RETENTION INCENTIVES NOW DEAD???
I have heard of many instances where a bank would waive, reduce or credit the annual fee attached to a credit card in order to retain a customer who has indicated that they are considering cancelling the card.
However apparent recent federal government reforms to the National Consumer Credit Protection Act 2009 (Cth) have meant that banks can not offer annual fee waivers/reductions or other incentives to retain a customer who has indicated that they wish to cancel the card.
Source: https://www.australianfrequentflyer.com.au/credit-card-reten…
Has anyone had recent experience with requesting a annual fee waiver/discount this year (2019)? Has it worked?
Alternatively, has anyone tried different approaches/strategies in light of this? Which bank was it and what were you successful?
Cheers,
J
For context, the cards I hold are Westpac and AMEX.
You could ask right off the bat if they are willing to provide some sort of incentive to reward (perhaps even retain) an existing customer. Just don't make it known that you WISH TO CANCEL the card. That might be enough to get around their obligation not to chase you with credit after you have expressed a desire to terminate your credit agreement. I think you need to convey your displeasure of not being offered any incentive program over the life of your contract, and let them read between the lines. Just as long as you don't step over the line and talk about canceling or going elsewhere.