So I bought my Jaybird X3’s early last year, which are by far my favourite to date. They went faulty & JB provided a replacement in September,
The gold had recently started to peel off the sides of them but still work great. So I contacted Jaybird direct & they swiftly responded by giving me the X4 for free.
Cracking customer service, which you don’t get to say very often!
JB HiFi is not ready to fix the battery life or replace them with a new one?
Yep. So I now have two great sets of earphones. I would have actually preferred the X3s because little difference between the two & I prefer my white/gold colouring.
Definitely reach out to them. First class service. Good way to make a loyal customer. Maybe just pick the gold off your buds too ;)
https://www.jaybirdsport.com/en-au/jaybird-support/contact-u…
I will reach out to them, and see what they say.
So, they replaced the X3's with X4's merely due to a cosmetic issue? Get outta here! :)
I have got a pair of X3's that I had bought from JB HiFi back in April 2018 (with extended warranty). I am finding the battery life on these suck. Maybe, I should reach out to Jaybird rather than JB?
What is their local contact details?