What’s The Deal with IGA?

So I understand what IGA is based on the Wikipedia article, it’s a supply line for food and partnership with IGA, like a franchise except the store owners own the store and can sell whatever they want.

But what’s the “deal” with IGA, what’s the source of the vibe they all give off, and what kind of customer is reading their catalogues every week to save two dollars on frozen prawns or whatever. And why are so many of them so dirty, like under shelves hasn’t even mopped in years, kind of little organisational problems like that you don’t see at Coles or Woolworths anymore.

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Comments

    • +2

      yep Supa IGA Mt Waverley is my preferred store. I try never to shop the duopoly.

      There was a smaller IGA as my local corner store. Young couple ran it for several years and they were great.

      A different IGA was across the road from my work. We had a chemist, 7/11, video store (obviously going back a couple of decades), pub and the IGA on the corners as well as several other retail stores and cafes in the strip. The owner of the IGA had owned the 7/11 before buying the IGA. Once he bought it he first started competing with 7/11 obviously, but then added videos and eventually liquor to compete with the pub's bottle shop. we joked the chemist was next.

      he was dodgy as (profanity) and did things like sell cigarettes for one price during the day and charge $10 extra per pack after his competition was closed. say he had ran out of catalogue specials items. he seemed to be taking advantage of student visa Indian workers but I couldn't say for sure. using the sidewalk (impeding foot traffic) to have pallet deliveries instead of correctly using the back loading bay (i assume because he had filled the rear with crap). by the time I left to work somewhere else he had turned a once decent IGA into 80% liquor.

      anyhow a few years later he bought my local corner store. i noticed the liquor section had been enlarged, the staff were all Indian then saw him one day. Never went back. I know a lot of former customers, who didn't know the history of the other store, also found the change of ownership terrible and stopped using the store.

      • +2

        did things like sell cigarettes for one price during the day and charge $10 extra per pack after his competition was closed

        Genius imo.

  • The problem with IGA is some stores who are part of promotions choose to remove all stock off shelves during the period so they don’t have to sell at the lower price.

    Mostly don’t bother with IGA unless I’m deperate due to the uncertainty in quality you get when going inside

  • +1

    IIRC well actually I just need to type in search bar in top right but IGA have had some pretty good deals that not even Coles, Aldi or Woolworths could match in the past.

    Kind of like being a NSW-er and seeing QLD-ers get Hot and Spicy KFC all year round.. I see having access to an IGA like being next to a RSL club.. yeah it might not be the best but from time to time they do deliver on great sometimes even exclusive deals.. which to me is very impressive and awesome.

    • I think I prefer woolies approach of big aisles and big shelves and stocking literally everything and even new test products. But if amazon delivered groceries I’d just use them instead.

      • I just prefer the cheapest prices.

        Not gonna spend an extra $2 for more wasted space but to each their own I am a single shopper so I can get in and out by myself out of any tight situation.

        Also it appeals to the nature in me to maximise the space of anything but yes I agree it ranks below in terms of cleanliness sometimes and overall presentation but that stuff doesn't bother me as long as the health of the area is not too bad and third world country.

        For families, groups and couples an IGA can be quite claustrophobic and space limiting like navigating an asian grocery store so I can understand those complaints but for the highest of bargain shoppers like me it is a godsend but the nearest IGA to me is a 12 min train ride so gotta factor in those costs and time and the fact that I will be riding the train with groceries which usually means the local coles, woolworths and aldi wins out for me unfortunately unless it is a really good deal that negates the few dollars train ride.

      • jeez their selection is very small so clearly you have very low expectations of Australia's biggest chain…

  • +1

    I quite like my local IGA. It is always clean, well stocked, staff are friendly. Except for items that are on special, I do expect to pay more to shop there. Generally I only shop there when the supermarket is not open and I need something (as opposed to want).

    • +1

      what are the opening hour differences in your area my local supermarkets are pretty good

      Woolworths - 6am to 12pm (midnight)
      Coles - 6 am to 12pm (midnight)
      Aldi - 8:30 am to 8pm

      • +4

        Today all the Coles and Woolies I’m the state are shut, but the local IGA will be open and the queue to checkout will snake around the entire store.

      • I am in QLD. During the week our supermarket opens at 8 and closes at 9. Not sure about Saturdays but Sundays they don’t open until 9.
        Closed today and I needed butter.

  • +4

    cant beat a japanese 7-11 or lawson store.

    • +3

      What's that got to do with it though?

    • +2

      The cooked chicken nugget things at Lawsons are the best

    • +4

      Whenever I feel like ducking down the local IGA for something I board a flight to Tokyo instead.

  • +3

    The Supa IGA in Denmark is fantastic, stocked stuff from the local south west area.
    For some reason there is an IGA Express about 200 metres away - no idea what that was about.

    My local IGA is a bit shit, honestly it is like they gave up.

    • +1

      At least they chill about giving up, not all angry and up in people’s faces about it. I can respect that.

    • +1

      Who can afford to fly to Denmark to get their groceries? Surely the USA is closer and cheaper?

    • Copenhagen?…

    • Denmark is a bit of a foody area now so that's good!
      I'm just about to leave Pemberton after a holiday :)

  • The IGAs I've visited were extremely expensive compared to a colesworths alternative.

  • This is what the clientele at my local IGA are like, love the place!

    https://www.youtube.com/watch?v=ho6cDeCd5PQ

  • The only thing my nearest IGA offers is location, it's about a 2 minute walk away. However, the prices are so much higher that driving further to Coles ends up being cheaper.

  • -1

    My one was shitty store with a shitty Manager. The owners want bankrupt and got bought out. They renovated and is a nice store now but still with a shitty manager.

    https://www.starweekly.com.au/news/sims-supermarkets-placed-…

  • we use to have an IGA at our local mall then it couldn't sustain and ALDI took them over. It was sad because before it was an IGA it was . Franklins, I grew up shopping at Franklins lol I actually miss it, back then Coles was also there but they were considered the rip off expensive place and Franklins were the cheaper one. The last time I was in an IGA, it just felt like a a rural super market, and it wasn't as competitive in the pricing range.

  • +1

    I don’t shop at IGA unless I have to because I find it way more expensive than Coles.

  • +3

    We had 2 vaguely local Supa IGA stores.

    Supa IGA - Ritchies Bentleigh - it failed from the get-go. Pointless expensive copy of the coleworths stores 3-500m away. Didn't quite wither away, but suddenly closed and was replaced by Aldi. Did Aldi buy them out and their lease? Methinks so

    Supa IGA St Kilda. This started life as a David Jones Foodchain store; beautifully equipped and traded well. Woolworths paid well to buy that Supa IGA store, in fact the ACCC was brought in to adjudicate as to whether that store being bought by Woolworths would lessen competition. Incredibly, the ACCC waved the acquisition through. Curiously, much of the shop fittings still remain from the David Jones days.

    Renaissance IGA in Toorak, another strong trader, sold to Woolworths many years ago.

    So it seems if the IGA trades well, the big boys buy them out, in Cowes, Coles wanted the IGA, he refused, they threatened to build their own Coles store nearby, so he folded and sold out reluctantly, for $6m IIRC. Years later, Coles then built a bigger store up the road, and inevitabvly, Aldi now have the ex-IGA Cowes space.

    So if the local IGA is locally owned, in the suburbs, the big boys don't want or need it. It's probably too small, wierdly located, an old decrepit Nancarrows, 4 Square, Tuckerbag or similar and can't be configured to make business sense.

    For those in the Melbourne CBD, Champions IGA opened and then closed an insanely configured store near Bourke St / Elizabeth Street. Didn't last long. At ground level, Woolworths trade strongly in QV, Docklands and the various Metro stores; Coles have the Spencer Street and a bunch of Coles Express Stores. Aldi are searching for a new site to add to their Franklin Street site.

    There was a inquiry into supermarket pricing a while back. The guy who was running IGA regarded Colesworths as the pricing floor, he didn't need to beat them

    Forget IGA, they're history in the making. A bit like Nancarrows.

  • +3

    Every time I am after an obscure ingredient, I look everywhere all over town and then finally wander into my unassuming local IGA with terrible lighting and a slightly odd, balding owner and he says..

    ‘Oh you mean ??’, then takes me to the shelf and I say not. Then he goes.. ‘oh is this it?’ And then there are two varieties to choose from. Without fail.

    Nut free fresh pesto, frozen blackcurrants, lingonberries, pomegranate molasses, steel cut oats when you couldn’t get them at woolies. He’s got it all.

    He is the least likely looking gourmet. F*#king love that IGA.

  • +4

    They're independent so there's minimal consistency between stores. Some of them are shocking. Some of them are amazing.

    My local IGA is amazing. The owner is hard-working and hands-on. His staff are lovely. The place is always clean. He has a great range of products - I think he's a foodie so he gets better quality products than Coles or Woolies especially his Italian/Greek small goods. He's continually investing in the store for example he recently upgraded the fridges.

    I've stopped shopping at Coles/Woolies and instead buy exclusively from his store. I can get everything I want - even the off brands - at a reasonable price, within walking distance, plus I'm supporting the owner and his staff who really deserve it.

  • My IGA stocks some nice craft beers I can't get elsewhere.

  • +1

    Shopping at IGAs in Sunraysia is a pleasure tbh.
    Recently changed from Fishers (local family with around 7 stores in area) to Richie's (I think they have more IGAs somewhere else), progress arm to have gone up a little (just by feel, I don't have evidence).

    Best thing?
    3 people in a checkout queue, open another checkout.
    It's freakin amazing! It's like customer service still exists!

  • Love the SupaIGA at Springvale Vic. Been going there grocery shopping for years with my parents while growing up in an Asian household (and now independently).

    This IGA has a huge variety of Asian products and you can find stuff there that's not stocked at any other store (including the shops at Box Hill or Glen Waverley). The IGA is always packed and a bit messy but once you know where to look, it's the best and often cheapest place to shop.

  • Boccaccio Supa IGA in Balwyn is hands-down the best supermarket I've ever been to. Beyond your regular grocery stuff, all their premium items are better quality and cheaper than Coles/WW/Aldi and even some markets. I assume none of this stuff is sourced from Metcash though.

    They've won the 'best deli in Australia' awards several years running

    • Same with Parkside supermarket in sa or where ever it is. Imo they are just pretentious.

  • Every item ranged in a Woolies or Coles store is set by their head office. Shelf layout too.

    One of the biggest selling points IGA has is their access to the Metcash warehouses and various direct suppliers. If there’s a particular product you’re after that isn’t ranged in the majors, check your local IGA. If they don’t stock it, ask the manager if it’s possible for them to order it in or add it to their range. Many will be happy to oblige if it wins them a regular customer.

  • IGA, the last option. Always the last option. I saw 1.25lt Coke for $4.99. It was cheaper at the servo.

  • +1

    Here in Perth, several of the IGAs compete with the most lavish and well-funded Coles and Woolies branches in the metro area, and a few of their branches are the only 24/7 supermarkets in Perth.

    Granted, there are a lot of those backwater, hole-in-the-wall branches in dodgy suburbs that basically have the product selection of your local servo, but the boutique IGAs in fancier suburbs are quite often better than any Coles or Woolworths branch nearby and they source a hell of a lot of rarer produce that you can't find anywhere else.

    • In SA some of the nicer or maybe better managed ones are leaving the local supply chain and doing their own thing. It’s funny that I’m the fewstore where IGA was working out are the ones who are leaving first. The city ones here have organic and low carb gluten free or whatever.

  • I dont frequent IGAs anymore as there aren't any local to me but previously I would visit the Mount Waverley one. The meat deals where always great value, and it was clean, bright and full stocked.

    I have also found that there are a couple of things I used to buy from Bunnings / Woolies that are no longer stocked by them, but are stocked by IGA. They are great for rarer product variants.

    That said, you are correct there is a huge difference between stores but I assume that is just due to the fact they are franchises. If you are in Victoria you should check out the Mount Eliza IGA. I went there to get a particular item and was blown away by the quality of the store. A full bakery with all sorts of cakes, a sushi bar and chicken store inside!

  • What's the deal with the opaque heading?

  • I used to shop at a large IGA that seemed to be under some brand called "Romeo's". Even had a points card. Place was very nicely arranged, specials were absolutely amazing and it was nice and quiet unlike the coles/woolies that were in the same westfield.

    Sadly they closed down at some point. The other IGAs that I have seen were small neighbourhood places, that were really badly managed with terrible prices. Meat is close to 50% more expensive than the ones at Coles, but does not taste better. Quite small and cramped, gives off a "dirty convenience store" vibe, etc…basically no reason whatsoever to shop at them unless you didn't know better.

    Tried asking one place to order in some IGA brand items. Several months later, they never got any in stock and the manager just kept blamming IGA for not sending them his way, and when I contacted IGA themselves to try and find out why they weren't sending it to them, they sent me a copy pasted response saying that it is up to the store what to order (completely ignoring that I had mentioned that the store had ALREADY ordered the items) and then refused to reply to any more of my emails.

    Huge turnoff.

  • Whoever owns the Iga at St Leonards station, I wonder ic they bought the land where the 7/11 was because that would be some diabolical shit.

    They're even more expensive than 7/11 were.

  • A new IGA has opened near Caulfield Park

    TWO weeks after they opened the freezers still don't work

    I bought bananas - over ripe - shelf price $1.49/kg - scanned price - $1.99/kg

    None of the dip prices made sense - bought none

    A lot of meat 1/2 price as the use by date is tomorrow

    Taking bets on how long it lasts - there's a brand new Coles opening soon 10 minutes walk away, Aldi opening in 2022 15 minutes walk in another direction

  • But we need independents

    UK (similar mindset) has Tesco, Aldi, Lidl, Morrisons, Co-op, M&S, Ocardo. and a vigorous independent sector.

    We have Coles Woolworths Aldi and, little else compelling

    • We have Drakes in SA, which started off as an IGA but now is their own thing with their own distribution centres.

      • Excellent

  • There's a chain in WA called Spedshed

    There's a chain in NSW called Harris Farm

    Why are they not in Victoria.

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