How to Avoid Internet Downtime - Switch from Telstra Cable to Other NBN Provider for The First Time?

asx100 on 18/04/2019 - 13:31
Last edited 18/04/2019 - 13:44 by 1 other user

Hi, NBN (FTTC) is coming to our street and I am thinking of changing from Telstra cable ( no contract) to a cheaper ISP like Kogan. I am very confused about the actual change over procedures. I understand for new NBN connection, a NBN technician will install a NBN box inside my house and the new ISP will make the appointment. I am confused as to when should I contact Telstra to cancel my current cable internet to avoid any internet downtime. I ask Telstra and they require a fix termination date.

Should I go with Telstra again for the first NBN connection and change to other ISP later. The subsequent transfers only take an hour. Any suggestions are highly appreciated

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  yolo123456789 on 18/04/2019 - 13:36

  I'm not expert, but can you have cable and NBN both at the same time? if that's the case, can you cancel cable after you made you have proper NBN connection already? But I suppose that would incur more cost

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    Clear on 18/04/2019 - 14:18

    +1

    You can have more than 1 service active. When I switch people over to NBN from say ADSL we have their existing ADSL connection/service going for a week or 2 after the NBN connection has been done. That way there is a fallover if the new connection is faulty.

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      aragornelessar on 18/04/2019 - 14:42

      What if the NBN is HFC and not fibre? Can you still have cable and NBN HFC at the same time?

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        Clear on 18/04/2019 - 14:51

        Depends on what 'cable' is and if it's using the same line or not. If they're separate lines then yes you can have 2 different services, but if they're using the same line then no you can't.

        E.g. you could have HFC and ADSL assuming the ADSL lines have not been disconnected in your street/suburb.

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        Domingo on 18/04/2019 - 20:47

        Yes. Much like you can have cable and Foxtel at the same time - the services are delivered over different spectrum

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  87percent on 18/04/2019 - 15:46

  id recommend you DONT get FTTC until other people get on in your street and you are forced off HFC

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    asx100 on 18/04/2019 - 16:12

    I am paying Telstra $90 per month including a landline. However, due to the numerous spam calls, my landline is never plugged in. I am thinking of going with Kogan for similar plan (with no landline) for $65. I am not a heavy internet user but I cannot live without it either.

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      dasher86 on 18/04/2019 - 16:26

      if you're not a heavy internet user just cancel and reconnect.
      Use mobile sims in the interim.

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      jimbobaus on 18/04/2019 - 19:08

      +1

      FTTC is far better than Telstra HFC and you will most likely be able to have both active at once. Just ask the nbn tech to leave your Telstra cable port alone and install a new port for your nbn.

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  Topdog on 18/04/2019 - 18:11

  When I had NBN Connected, both services where active, I had to cancel my cable. There was no downtime

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  nfr on 18/04/2019 - 21:59

  Going with Telstra will actually increase chance of downtime. If your new NBN connection is flaky, Telstra will probably not wait for it to be fixed before disconnecting cable service. Apply to Kogan, but do not tell Telstra until you are sure your new connection is AOK.

  And I think it's better to apply early. I applied kind of late so I guess my nearest pit has no ports available, NBN connected my line to a DPU that's 125 metres away, which works but my line obviously gets more attenuation than my neighbours.